Staff Coordinator

**Job Details**
Position

Staff Coordinator (Allocations) x2

Employment

Part Time (38 hours per week)

Award

Clerks - Private Sector Award (MA000002)

Classification

Level 3

Remuneration

$68,000 - $73,000 p/a (dependent on experience)

Location

Head Office: L2, 66 Victor Crescent, Narre Warren VIC 3805

The Staff Coordinator will provide important support with the recruitment and onboarding of new staff to ensure Community Staffing Australia continues to attract, select, and retain quality staff. The Recruitment Officer will collaborate with other Teams on a regular basis to identify hiring needs and progress the recruitment process. The role will also play a key role in onboarding new staff and ensuring their first experience at Community Staffing Australia is positive. This includes any additional support that new staff require in their first few months of employment. The role will also involve general HR related tasks to assist with the implementation of any new initiatives and with the quality improvement of HR processes.

**What’s our purpose?**
Community Staffing Australia has a commitment to ensure suitability qualified, experienced, empathetic and committed individuals are employed to deliver community service initiatives to support vulnerable groups, including vulnerable young people in the Out of Home Care sector.

**How do we deliver our purpose?**
Community Staffing Australia adopts a philosophy and understanding that our people are our centre which will support our vision and goals In order for us to be successful in providing a strong foundation of support in the communities we service, we must ensure our valued employees are supported. In order for us to achieve this, we must ensure our valued employee is acknowledged and recognised to allow them to perform their best to achieve positive outcomes.

**Who are we looking for?**
Your recruitment experience will help us find talent, seek, attract and hire the most suitable community support workers to grow our passionate carer workforce and will provide important support with the recruitment and onboarding of new staff to ensure CSA continue to attract, select, and retain quality staff.

**What’s involved?**
Primary

Responsibilities & Key Duties
- Maintain contact with all active Support Workers to assign to unplanned/planned vacant shifts to ensure consistency of support
- Make contact with clients to ensure effective communication about changes in shifts times or Support Workers - including developing schedule rostering strategies based off staff suitability
- Assist/Review and Authorise timesheets daily in preparation for payroll processing. Escalate timesheet anomalies with Team Leaders/Regional Rostering Officer’s/Regional Manager for approval/follow-up as required
- Ensure rosters comply with Award provisions, that there is fair distribution of available shifts and provide for the welfare and wellbeing of employees
- Ensure shift allocations comply with contract requirements, minimum training/credentialing requirements and client preferences.
- Work towards Support Workers being rostered to their capacity
- Assist with induction for new employees of time recording as required
- Update and maintain the rostering / time recording system to ensure information remains current and relevant
- Assist with maintaining work instructions for the rostering system and processes, provide user support and conduct training sessions as required
- Participate in the establishment and redesign of procedures and processes to improve the Scheduling/Rostering processes
- Assist colleagues to ensure a continuous service is provided by filling in when/where required
- The responsibilities as specified above may be altered in accordance with the changing requirements of the position._
Performance Indicators

**Sector & organisation purpose & values**
Working knowledge of a human rights based approach to supporting a person with disability and the services provided, the individual and community context, and sector and organisation purpose and values. Applies the approach and values in own work.

**Leadership & teamwork**
Works collaboratively with team members. Organises own workload. Checks own work and work of others, providing guidance to less experienced staff. Shares knowledge and information with team members. Able to work with mínimal supervision, knowing when to escalate issues.

Communication

Deals with non-routine enquiries. Uses effective listening skills and seeks, provides and/or shares information with people appropriately. Can adapt communication style to meet people’s needs. Able to resolve conflict with assistance. Has a network of internal and external contacts relevant to the role. Deals with practical issues presenting and enlists a more experienced person as needed.

**Customer relations**
Assists customers to address their needs and expectations. Has practical knowledge of supports and services available. Is flexible and sug