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Service Co-ordinator
2 weeks ago
Diplomatik is currently looking for an experienced and motivated Service Coordinator for one of our respected clients in Bibra Lake.
This role on a permanent basis and an immediate start.
**The role will see you complete a variety of duties and not limited to**:
- Liaises with the WA Operations Manager and State Manager in relation to the overall Service, Parts and Rental Department profitability performance including and in addition to:
- Arrange and schedule service jobs for the Field Service team on a daily basis;
- Receive, log and prioritise service calls;
- Communicate with customers on status of service calls and job progress;
- Schedule preventative maintenance servicing (overflow from Service Admin);
- Parts planning in conjunction with the Spare Parts Coordinator;
- Co-ordinate subcontractors for internal and external service support;
- Target a 2-hour KPI time or less for field service technicians to attend urgent breakdowns;
- Maximize our service technician utilisation;
- Provide service sales quotations;
- Support the Parts Coordinator as required;
- Maintain and increasing Retail (Customer Owned Equipment) Service Customers;
- Ensure all Service Staff & Technicians Trade Licenses, Safety Cards, First Aid, Site Inductions etc, are kept updated and renewed when necessary;
**To be successful in this role**:
- Have experience as a Service Coordinator, ideally within sale and hire of equipment or similar
- Have Australian working rights (unrestricted)
- Have a valid drivers licence
- Can pass pre-employment medical and drug and alcohol screen
- Strong ability to lead, influence and persuade customers
- Excellent communication skills
**Job Types**: Full-time, Permanent
Pay: $75,000.00 - $80,000.00 per year
Work Location: In person
