Human Resources Manager

**Job Number** 24166059
**Job Category** Human Resources
**Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management

**JOB SUMMARY**

As a member of the property Human Resources support staff, the Human Resources Manager works with the Human Resources team to carry out the daily activities of the Human Resources Office, including oversight of recruitment, total compensation, engagement, training and development, reporting, and HR analytics. Additionally, this individual focuses on delivering HR services that meet or exceed the needs of employees and enable business success, as well as ensures compliance with all applicable laws, regulations, and operating procedures.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 5 years experience in human resources, management operations, or related professional areas.

OR
- 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 3 years experience in human resources, management operations, or related professional area.

Previous experience in a Human Resources leadership role is required, and hotel experience is favored.

**CORE WORK ACTIVITIES**

**Managing Recruitment and Hiring Process**
- Assists in the interviewing and hiring of leadership roles for the hotel as needed.
- Establishes and maintains contact with external recruitment sources.
- Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.

**Administering and Educating Employee Benefits**
- Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
- Maintains pay plans and benefit programs.
- Ensures hotel and company benefits are promoted and accessed as per policies and leaders' and Human Resources are knowledgeable about these programs.
- Ensures that department has the available resources on hand to administer employee benefits.
- Reviews and approves payroll pay runs and acts as the liaison between the centralized payroll team, the on-site finance, human resources teams, and departmental leaders.

**Managing Employee Development**
- Supports hotel departmental training and orientation programs for employees to receive the appropriate new hire training to successfully perform their job.
- Ensures employees are cross-trained to support successful daily operations.
- Uses all available on-the-job training tools for employees; supervises ongoing training initiatives and conducts training, when appropriate.
- Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
- Ensures attendance by all new hires and participation of the leadership team in training programs
- Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.
- Manages the day-to-day operation of the human resources department, ensuring the team is engaged, knowledgeable, adhering to policies and procedures and completing their responsibilities.

**Maintaining Employee Relations**
- Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
- Reviews progressive discipline documentation for accuracy and consistency, checks for supportive documentation, and is accountable for determining appropriate action.
- Utilizes an “open door” policy to acknowledge employee problems or concerns promptly
- Ensures employee issues are referred to the Department Manager for resolution or dealt by the Human Resources department as appropriate.
- Partners with the Human Resources Officers to conduct employee accident investigations, as necessary.
- Communicates performance expectations in accordance with job descriptions for each position.
- Ensures policies and compliance are followed and correct advice is given to the leadership team.

**Managing Legal and Compliance Practices**
- Ensures employee files contain required employment paperwork, proper performance management, and compensation documentation and are properly maintained and secured for the required length of time.
- Ensures compliance with procedures for accessing, reviewing, and auditing employee files and ensures compliance with the Privacy Act.
- Ensures medical records are maintained in a separate, secure, confidential medical file.
- Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through