Current jobs related to Service Delivery Analyst - Kogarah - Westpac

  • Service Delivery Specialist

    5 days ago

    Kogarah, Australia Westpac Group Full time

    Flexibility to work remotely anywhere in Australia - Join a supportive and collaborative team environment - Full-time permanent role **How will I help?** The Westpac Group has a complex Information Technology environment that needs to deliver to the rapidly changing needs of our customers and employees, the ever-evolving IT landscape, and the Group's...

  • Service Delivery Specialist

    1 week ago

    Kogarah, Australia Westpac Group Full time

    **Create your best future and join Westpac as a Service Delivery Specialist** **What’s the role?** An exciting opportunity is available for a Service Delivery Specialist to join the infrastructure team in Group Technology. In this role, you will collaborate with team members and the SNS group to support and govern service delivery processes through the...

  • Service Delivery Manager

    2 weeks ago

    Kogarah, Australia Westpac Group Full time

    Westpac Group has a rich heritage and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business - building an organisation where the best talent thrives. The Westpac Group has a complex Information Technology environment that needs to deliver to the rapidly changing needs of our customers and...

  • Service Delivery Coordinator

    7 days ago

    Kogarah, Australia Disability Mobility and Services (DMS) Full time

    **WE ARE URGENTLY SEEKING THE RIGHT CANDIDATE FOR THIS ROLE** **Service Delivery Coordinator - Position Description (Part of the Operations Team)** **Please note: This is not a support coordinator role.** At Disability, Mobility & Services (DMS), we pride ourselves in our work environment that is centred around integrity, collaboration and fun. We work...

  • Senior Business Analyst

    2 weeks ago

    Kogarah, Australia Westpac Group Full time $90,000 - $120,000 per year

    Job DescriptionWhat's the role?This Senior Business Analyst position is to assist the Westpac in the delivery of infrastructure for business and end user projects, who performs and leads business analysis tasks primarily within the boundaries of a project and/or program but not limited to. These tasks can be performed from a diverse range of perspectives...

  • Delivery Driver

    2 weeks ago

    Kogarah, Australia MOS Beverages Full time

    Part Time and Casual Delivery Driver : 3-5 days work We are currently looking for a well-presented and enthusiastic delivery driver to join our team. - Car(Van) is provided - Fuel and Tolls are fully paid by company You will need to have: - ABN - RSA - Great customer service skills - Great communication skills - A valid and current driver license - The job...

  • Service Delivery Manager

    7 days ago

    Kogarah, Australia Westpac Group Full time

    **How will I help?** The Service Planning and Performance Optimisation team is responsible for supporting the broader Workplace Services and Contact Centre Platforms teams (WPCC) with the management of Business Insights, Risk, Service Operations (Including Asset Management, Change and Release and Service Management), Financial Planning and...

  • Support Services Manager

    1 week ago

    Kogarah, Australia Disability Mobility and Services (DMS) Full time

    At DMS we are available to those who need us. Our mission is to provide support services for people with disabilities by offering flexible, high quality of care, effective and individualised support for participants, their carers and families. Due to exciting internal promotions we are looking for a Disability Support Services Manager to oversee and...

  • Service Leader

    6 days ago

    Kogarah, Australia United for Care Full time

    **Our Purpose** We are dedicated to facilitating a space for our participants to call home in our Vertical Villages, and to create a thriving community. We offer independent living opportunities that provide tailored apartment accommodation and 24-hour support models that empower people to live their lifestyle of choice. **About the position** The Senior...

  • Service Manager

    7 days ago

    Kogarah, Australia Westpac Group Full time

    Westpac Group has a rich heritage and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business - building an organisation where the best talent thrives. The Westpac Group has a complex Information Technology environment that needs to deliver to the rapidly changing needs of our customers and...

Service Delivery Analyst

2 weeks ago

Kogarah, Australia Westpac Full time

Westpac Group has a rich heritage and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business - building an organisation where the best talent thrives.

The Westpac Group has a complex Information Technology environment that needs to deliver to the rapidly changing needs of our customers and employees, the ever-evolving IT landscape, and the Group's regulatory and statutory requirements. In GroupTech we're striving to be game-changing technologists, shaping the future of banking.

**How will I help?**

Technology Infrastructure & Service Management (I&SM) drives a business partner centric service delivery model with teams structured around how services are consumed. The role of Service Delivery Analyst is accountable for supporting the successful development, implementation, monitoring, and operation of the AppTio Attributions process on behalf of Technology.

This role reports to the TBM Office Lead and sits within the Technology Asset and Contract Management (TACM) function within the Integrated Product Services area of the I&SM business unit of Customer Service & Technology.

Your key responsibilities may include:

- Supporting the Westpac Attributions (ChargeBack) process through problem solving and escalation of issues concerning monthly Bill of IT and Management Reporting.
- Engaging with CIO teams and Line of Business customers to understand and manage issues.
- Building a knowledge database of issues, publish FAQs, track, and manage open actions to conclusion.
- Managing the TACM “Front Door” including maintaining Intranet pages, Confluence pages and triaging questions and issues that need to be notified to the team.
- Managing monthly reporting from the AppTio system, such that Bill of IT Reports and Management Reports meet service levels and are accurate and complete.
- Working with TBM Office, tech teams and Finance to ensure smooth operation of the Attributions process.
- Performing basic analysis and troubleshooting.
- Working daily within the Technology Business Management Office and other I&SM teams to optimised reporting.
- Consulting with finance team to ensure accurate issues are managed and problems solved.

**What’s in it for me?**

You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world’s great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.

**What do I need?**

To be successful in this role, you will need strong problem-solving skills, be organised and able to manage multiple issues at the same time. In addition to this, your skills may include:

- Data analytics and information management skills.
- Good communication skills - a diverse user base with both business, financial and technical backgrounds.
- Basic IT Financial knowledge/ banking knowledge with an understanding of contract costings, Capex and Opex concepts.
- Basic "Infrastructure" Knowledge with an understanding of concepts such as storage, virtualisation, and vendor management.
- Demonstrated experience with ITIL and/or COBIT.

Any exposure using Apptio with TBM Studio in a complex environment preferred (RTBMA certified) would be advantageous.

**What’s it like to work there?**

As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

We aim to provide one big, supportive team of people working to achieve our purpose of creating better futures together. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?**

**Do you need reasonable adjustments during the recruitment process?**

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.