Service Delivery Team Leader

3 days ago

Toowoomba, Australia McLean Care Full time

**The Company**

McLean care is a well-established and respected Leader within the Community, Retirement and Aged Care industry. From humble beginnings in 1953, we are a proud not-for-profit organisation, driven by our mission “to focus on you.” Our organisation provides services to over 1,100 people, in an area of almost 195,000 square km’s across NSW & QLD, employing over 600 staff.

**About the Role**

As the Service Delivery Team Leader within Home and Community Services, you will work closely with the Service Delivery Manager to deliver premier services, identify business improvements, and engage and retain our Home Care Employees.

You will ensure that the day-to-day service delivery is run effectively to meet the needs of our clients and the identified KPI’s, whilst providing support, mentorship, development, and management of our Home Care Employees.

This is a person-centred role requiring a solution focused approach and a commitment to high-quality service, with the ability to form and maintain close and effective relationships with key internal and external stakeholders.

**About You**
- Certificate III Individual Support or other relevant qualification
- Knowledge and experience in Consumer Direct Care and working with clients with complex care needs, disabilities or serious injuries
- Excellent interpersonal and communication skills
- Ability to lead and mentor people and teams to achieve goals and meet targets
- Creative and forward-thinking strategies to drive innovation and improve the lives of our clients
- Ability to prioritise and manage workloads of self and others according to changing priorities
- Ability to establish and maintain professional and appropriate relationships to enhance the organisation
- Sound computer literacy including Microsoft Office Skills
- Commitment to embrace, model and work within the core values of McLean Care
- Integrity, Respect, Reliability, Courage, Compassion, Resilience
- An understanding of Home Care and Aged Care sector including legislative and funding guidelines
- Current unrestricted QLD license and own insured/registered vehicle
- Current First Aid Certificate and CPR

**What’s in it for you?**
- Competitive rates $36.61 per hour + super + employee perks
- Salary packaging (up to $18,900 net) to increase your take home pay
- Access to Blue Light Card (Retail Discounts)
- Employee Assistance Program (EAP)
- Free Influenza Program
- Access to Scholarship Programs & Professional Development
- See our website for more information on the benefits McLean Care employees have access to Rewards & Benefits for our people | McLean Care

McLean Care is passionate about creating an inclusive workplace that promotes the right to feel safe, be valued and heard. Creating a culture that celebrates the diverse voices of our people which connects us closer to our residents, clients and the communities we serve, because we believe change starts with us.

  • Service Delivery Team Leader

    3 days ago

    Toowoomba, Australia McLean Care Full time

    McLean care has an exciting opportunity for a Service Delivery Team Leader to join our Home and Community Care division in Toowoomba on a fixed term contract for 12 months. If you have a passion to enrich the experiences of those around you and a desire to contribute to your community then come and join the local, award winning, enthusiastic team at McLean...

  • Service Delivery Team Leader

    2 days ago

    Toowoomba, Australia McLean Care Full time

    **The Company** McLean care is a well-established and respected Leader within the Community, Retirement and Aged Care industry. From humble beginnings in 1953, we are a proud not-for-profit organisation, driven by our mission “to focus on you.” Our organisation provides services to over 1,100 people, in an area of almost 195,000 square km’s across NSW...

  • Team Leader Service Delivery

    2 weeks ago

    Toowoomba, Australia Insurance Australia Group Full time

    **Permanent Opportunity**: - **Toowoomba, QLD**: - **Competitive Salary, 13% Super, Bonus Opportunities, Flexible Working** READY FOR ANYTHING? At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and...

  • Physiotherapy Team Leader

    5 days ago

    Toowoomba, Australia Churches of Christ in Queensland Full time

    **Churches of Christ, Toowoomba Residential Aged Care Service** **Permanent, Full-time Opportunity** **Imagine working for us** Our values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow your career. We also offer: - Salary-packaging benefits that can increase your...

  • Customer Service Team Leader

    1 week ago

    Toowoomba, Australia RSPCA Queensland Full time

    RSPCA Queensland is a non-government, community-based charity dedicated to improving the lives of domestic, farmed, and native animals in Queensland. Our mission statement is simple but powerful**:_Together We Change Lives_**. *** **About the role** Reporting to the Animal Care Manager and working closely with the other team members, you will be...

  • Educational Team Leader

    5 days ago

    Toowoomba, Queensland, Australia Queensland Government Full time $116,193 - $124,323 per year

    About TAFE QueenslandTAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. We have recently been named Winner...

  • Production Team Leader

    5 days ago

    Toowoomba, Queensland, Australia Endeavour Foundation Full time $90,000 - $120,000 per year

    At Endeavour Foundation, we provide people with disabilities opportunities to achieve personal employment goals aligned with their NDIS plans, skills, and aspirations. Our work sites produce high-quality products and services while delivering inclusive employment experiences.As aProduction Team Leader, you will play a vital role in enhancing the vocational...

  • Production - Team Leader

    2 days ago

    Toowoomba, Australia Endeavour Foundation Full time

    Full-time opportunity, located in Toowoomba, QLD. - Truck Licence Required, Mentor and Coach NDIS supported Team - Salary Packaging, Entertainment Benefits, Health Insurance discounts and more! At Endeavour Foundation Business Solutions, we provide people with disabilities opportunities to achieve personal employment goals aligned with their NDIS plans,...

  • Service Leader

    5 days ago

    Toowoomba, Queensland, Australia UnitingCare Community Full time $55,000 - $73,000 per year

    Service Leader | Out of Home Care | ToowoombaEmployment Term: Permanent Full-Time opportunityLocation: ToowoombaRemuneration: $55.72 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay)Make a meaningful difference with UnitingCare QueenslandAt UnitingCare we are leaders in crisis response, the protection of vulnerable people and...

  • Team Leader

    2 days ago

    Toowoomba, Australia Vinidex Pty Ltd (Australia) Full time

    About Us Aliaxis has embarked on a positive journey with its “Growth with Purpose” strategy, implementing ambitious, urgent actions for sustainability and innovation that will pay off in the short term. Vinidex For over six decades, Vinidex has been leading the way - setting the industry benchmark for pipeline systems and solutions. Our legacy spans...