Service Delivery Team Leader

6 days ago

Toowoomba, Australia McLean Care Full time

**The Company**

McLean care is a well-established and respected Leader within the Community, Retirement and Aged Care industry. From humble beginnings in 1953, we are a proud not-for-profit organisation, driven by our mission “to focus on you.” Our organisation provides services to over 1,100 people, in an area of almost 195,000 square km’s across NSW & QLD, employing over 600 staff.

**About the Role**

As the Service Delivery Team Leader within Home and Community Services, you will work closely with the Service Delivery Manager to deliver premier services, identify business improvements, and engage and retain our Home Care Employees.

You will ensure that the day-to-day service delivery is run effectively to meet the needs of our clients and the identified KPI’s, whilst providing support, mentorship, development, and management of our Home Care Employees.

This is a person-centred role requiring a solution focused approach and a commitment to high-quality service, with the ability to form and maintain close and effective relationships with key internal and external stakeholders.

**About You**
- Certificate III Individual Support or other relevant qualification
- Knowledge and experience in Consumer Direct Care and working with clients with complex care needs, disabilities or serious injuries
- Excellent interpersonal and communication skills
- Ability to lead and mentor people and teams to achieve goals and meet targets
- Creative and forward-thinking strategies to drive innovation and improve the lives of our clients
- Ability to prioritise and manage workloads of self and others according to changing priorities
- Ability to establish and maintain professional and appropriate relationships to enhance the organisation
- Sound computer literacy including Microsoft Office Skills
- Commitment to embrace, model and work within the core values of McLean Care
- Integrity, Respect, Reliability, Courage, Compassion, Resilience
- An understanding of Home Care and Aged Care sector including legislative and funding guidelines
- Current unrestricted QLD license and own insured/registered vehicle
- Current First Aid Certificate and CPR

**What’s in it for you?**
- Competitive rates $36.61 per hour + super + employee perks
- Salary packaging (up to $18,900 net) to increase your take home pay
- Access to Blue Light Card (Retail Discounts)
- Employee Assistance Program (EAP)
- Free Influenza Program
- Access to Scholarship Programs & Professional Development
- See our website for more information on the benefits McLean Care employees have access to Rewards & Benefits for our people | McLean Care

McLean Care is passionate about creating an inclusive workplace that promotes the right to feel safe, be valued and heard. Creating a culture that celebrates the diverse voices of our people which connects us closer to our residents, clients and the communities we serve, because we believe change starts with us.

  • Service Delivery Team Leader

    6 days ago

    Toowoomba, Australia McLean Care Full time

    McLean care has an exciting opportunity for a Service Delivery Team Leader to join our Home and Community Care division in Toowoomba on a fixed term contract for 12 months. If you have a passion to enrich the experiences of those around you and a desire to contribute to your community then come and join the local, award winning, enthusiastic team at McLean...

  • Service Delivery Team Leader

    2 weeks ago

    Toowoomba, Australia McLean Care Full time

    **The Company** McLean care is a well-established and respected Leader within the Community, Retirement and Aged Care industry. From humble beginnings in 1953, we are a proud not-for-profit organisation, driven by our mission “to focus on you.” Our organisation provides services to over 1,100 people, in an area of almost 195,000 square km’s across NSW...

  • Team Leader Service Delivery

    2 weeks ago

    Toowoomba, Australia Insurance Australia Group Full time

    **Permanent Opportunity**: - **Toowoomba, QLD**: - **Competitive Salary, 13% Super, Bonus Opportunities, Flexible Working** READY FOR ANYTHING? At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and...

  • Team Leader

    3 weeks ago

    Toowoomba, Queensland, Australia Darling Downs Hospital and Health Service Full time

    Ready to lead with impact? Join Darling Downs Health as Team Leader – GARSS in Toowoomba and take the reins of a dynamic multidisciplinary team dedicated to transforming lives through rehabilitation, geriatric and stroke services. This is your chance to shape strategy, inspire innovation, and drive real change in a role where your leadership truly...

  • Team Leader

    4 weeks ago

    Toowoomba, Queensland, Australia Darling Downs Hospital and Health Service Full time

    Ready to lead with impact? Join Darling Downs Health as Team Leader – GARSS in Toowoomba and take the reins of a dynamic multidisciplinary team dedicated to transforming lives through rehabilitation, geriatric and stroke services. This is your chance to shape strategy, inspire innovation, and drive real change in a role where your leadership truly...

  • Service Team Leader

    1 week ago

    Toowoomba, Australia Churches of Christ Full time

    **Churches of Christ, Home Care, Toowoomba** **Service Team Leader** **Permanent, Full-time Opportunity** **Imagine a career with Churches of Christ** Our values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow your career. We also offer: - Salary-packaging benefits that...

  • Service Team Leader

    2 weeks ago

    Toowoomba, Australia Churches of Christ Full time

    **Churches of Christ, Home Care, Toowoomba** **Permanent, Full-time Opportunity** **Imagine working for us** Our values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow your career. We also offer: - Salary-packaging of up to $15,900 to greatly increase take home pay; -...

  • Imaging Services Team Leader

    2 days ago

    Toowoomba, Queensland, Australia beBeeRadiographer Full time $120,000 - $140,000

    This is an exciting opportunity to lead a team of 7 staff members and oversee the daily operational services at a site. The successful candidate will be responsible for ensuring the delivery of a high-quality and efficient imaging service for patients and referrers.Oversee daily operational services and ensure efficient imaging service delivery.Provide...

  • Team Leader

    7 days ago

    Toowoomba, Australia Wormald Full time

    Wormald have been servicing, designing and installing fire protection systems since 1889 and are the world’s leading provider of fire protection solutions with an excellent reputation and firmly established global. We are seeking a motivated and experienced Team Leader for our maintenance and repairs works in the Toowoomba region. Reporting to the...

  • Service Delivery Manager

    19 hours ago

    Toowoomba, Queensland, Australia beBeeCare Full time $76,000 - $104,000

    Operational Services Coordinator RoleWe are seeking a dedicated and solutions-focused leader to join our team at Kingaroy Health Service. As an Operational Services Coordinator, you will lead essential services ensuring the highest standards of safety, quality, and care.In this pivotal role, you will guide a team of operational staff to deliver seamless,...