Team Leader Service Delivery

2 weeks ago

Toowoomba, Australia Insurance Australia Group Full time

**Permanent Opportunity**:

- **Toowoomba, QLD**:

- **Competitive Salary, 13% Super, Bonus Opportunities, Flexible Working**

READY FOR ANYTHING?

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

**The Role**
As a Service Delivery Team Leader, you will be responsible for providing day to day support, coaching and guidance to a team of Consultants.

You will strive to provide optimal support to WFI Clients, colleagues and business partners to help us achieve our WFI targets whilst aligning to IAG’s pricing and underwriting strategies.

To be successful in this position you will be a customer focused individual who has experience managing a team. You will also have excellent communication skills, and have the ability to build rapport and support the team wherever needs arise.

**What you’ll be doing**
- Lead a team of Consultants with a focus on working together with the regional teams to grow and retain their portfolios whilst delivering an excellent customer experience to clients.
- Manage the workload to ensure the team successfully meet their SLA’s to the business
- Monitor team members customer interactions and provide timely feedback to drive continuous improvement
- Support the Manager to motivate and inspire team members to deliver excellent customer service
- Ensure the execution of required action plans to uplift capability and quality within the team
- Build a strong culture within the team to ensure the Consultants are feeling supported & connected.

**About You**
- Previous experience within a similar Team Lead role or mentoring
- Industry, Product and technical underwriting knowledge.
- Certificate IV (or Diploma) in General Insurance (desirable)
- Ability to develop effective working relationships with key stakeholders
- Experience managing and coordinating activities of a team
- Problem solving and conflict resolution skills
- Outstanding communication and interpersonal (both written and verbal), time management skills, be organised and outcome orientated
- MS Word, MS PowerPoint, MS Excel

**Let’s Talk**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

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