Team Leader Service Delivery

1 week ago

Toowoomba, Australia Insurance Australia Group Full time

**Permanent Opportunity**:

- **Toowoomba, QLD**:

- **Competitive Salary, 13% Super, Bonus Opportunities, Flexible Working**

READY FOR ANYTHING?

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

**The Role**
As a Service Delivery Team Leader, you will be responsible for providing day to day support, coaching and guidance to a team of Consultants.

You will strive to provide optimal support to WFI Clients, colleagues and business partners to help us achieve our WFI targets whilst aligning to IAG’s pricing and underwriting strategies.

To be successful in this position you will be a customer focused individual who has experience managing a team. You will also have excellent communication skills, and have the ability to build rapport and support the team wherever needs arise.

**What you’ll be doing**
- Lead a team of Consultants with a focus on working together with the regional teams to grow and retain their portfolios whilst delivering an excellent customer experience to clients.
- Manage the workload to ensure the team successfully meet their SLA’s to the business
- Monitor team members customer interactions and provide timely feedback to drive continuous improvement
- Support the Manager to motivate and inspire team members to deliver excellent customer service
- Ensure the execution of required action plans to uplift capability and quality within the team
- Build a strong culture within the team to ensure the Consultants are feeling supported & connected.

**About You**
- Previous experience within a similar Team Lead role or mentoring
- Industry, Product and technical underwriting knowledge.
- Certificate IV (or Diploma) in General Insurance (desirable)
- Ability to develop effective working relationships with key stakeholders
- Experience managing and coordinating activities of a team
- Problem solving and conflict resolution skills
- Outstanding communication and interpersonal (both written and verbal), time management skills, be organised and outcome orientated
- MS Word, MS PowerPoint, MS Excel

**Let’s Talk**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

  • Service Delivery Team Leader

    17 hours ago

    Toowoomba, Australia McLean Care Full time

    McLean care has an exciting opportunity for a Service Delivery Team Leader to join our Home and Community Care division in Toowoomba on a fixed term contract for 12 months. If you have a passion to enrich the experiences of those around you and a desire to contribute to your community then come and join the local, award winning, enthusiastic team at McLean...

  • Service Delivery Team Leader

    1 week ago

    Toowoomba, Australia McLean Care Full time

    **The Company** McLean care is a well-established and respected Leader within the Community, Retirement and Aged Care industry. From humble beginnings in 1953, we are a proud not-for-profit organisation, driven by our mission “to focus on you.” Our organisation provides services to over 1,100 people, in an area of almost 195,000 square km’s across NSW...

  • Service Delivery Team Leader

    17 hours ago

    Toowoomba, Australia McLean Care Full time

    **The Company** McLean care is a well-established and respected Leader within the Community, Retirement and Aged Care industry. From humble beginnings in 1953, we are a proud not-for-profit organisation, driven by our mission “to focus on you.” Our organisation provides services to over 1,100 people, in an area of almost 195,000 square km’s across NSW...

  • Service Delivery Team Leader

    2 weeks ago

    Toowoomba, Queensland, Australia beBeeLeadership Full time $90,000 - $120,000

    Job OverviewThis leadership role focuses on guiding and supporting teams to achieve service delivery goals.Providing guidance, support, and leadership to teams;Cultivating a positive work environment that thrives on collaboration, continuous improvement, safety, learning, and capability building;Actively contributing to local leadership teams while working...

  • Team Leader

    2 weeks ago

    Toowoomba, Australia Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities and the Arts Full time

    **The Team Leader key responsibilities are**: - Managing, implementing, and monitoring the delivery of accommodation support and respite services to people with an intellectual disability, ensuring high quality outcomes, consistent service provision and continuous improvement in accordance with Human Service Quality Standards and AS&RS' Governance Structure....

  • Team Leader

    2 weeks ago

    Toowoomba, Queensland, Australia Department Of Treaty, Aboriginal And Torres Strait Islander Partnerships, Communities And The Arts Full time

    **The Team Leader key responsibilities are**: - Managing, implementing, and monitoring the delivery of accommodation support and respite services to people with an intellectual disability, ensuring high quality outcomes, consistent service provision and continuous improvement in accordance with Human Service Quality Standards and AS&RS' Governance Structure....

  • Team Leader

    2 weeks ago

    Toowoomba, Queensland, Australia Queensland Health Full time

    About the RoleYou will Provide innovative and effective operational management for a component of the Geriatric, Adult Rehabilitation and Stroke Service, including the management of clinical, human, financial, physical and information resources. You will drive and create a positive workplace culture through respectful communication, expertly balancing the...

  • Executive Service Delivery Manager

    2 weeks ago

    Toowoomba, Queensland, Australia beBeeLeadership Full time $99,000 - $123,000

    Service Delivery ExecutiveThis leadership role focuses on delivering high-quality services that cater to the needs of clients and their families, while ensuring compliance with regulatory standards.Main Responsibilities:Ensure service delivery aligns with organisational objectives and quality standards.Supervise key personnel, including Clinical Lead, HR...

  • Precision Agriculture Support Specialist

    1 week ago

    Toowoomba, Queensland, Australia Ag Leader Technology Full time

    A fantastic opportunity exists for someone with a keen interest in technology and its application in agriculture to join our industry leading team, based in Toowoomba.Why join our team?Competitive renumeration package that reflects experienceOpportunities for domestic and international travelFlexibility and support to work both independently and in a small...

  • Precision Agriculture Support Specialist

    1 week ago

    Toowoomba, Queensland, Australia Ag Leader Technology Full time

    A fantastic opportunity exists for someone with a keen interest in technology and its application in agriculture to join our industry leading team, based in Toowoomba.Why join our team?Competitive renumeration package that reflects experience Opportunities for domestic and international travel Flexibility and support to work both independently and in a small...