Curtin Connect Officer

$76,769 - $80,677 (G04) per annum, plus 17% superannuation
- 1xFT permanent | 1xFT 12 month fixed term contract | 1xPT (0.8 FTE) permanent
- Make a positive impact on the lives of students and contribute to their success

**Job Reference**:1041377**

**About the Role**:
Curtin University has exciting opportunities in Curtin Connect We are seeking three Curtin Connect Officers to join our team on a:

- Full-time, permanent contract.
- Full-time, fixed term contract until December 2025.
- Part-time (0.8 FTE), permanent contract.

In these roles, you will be the first point of contact for all student enquiries across the student lifecycle. You’ll handle high volumes of enquiries through multiple channels, including face-to-face, phone, live chat, and our customer relationship management system.

These roles have a strong focus on current student engagement, providing support and resources to our diverse student body. To be successful you will require skills in customer service, problem solving and knowledge management, and strong time management.

**Your responsibilities will include**:

- Maintain up-to-date knowledge of Curtin’s courses, programs, admissions, enrolment processes, fees, scholarships and related student services to provide informed guidance.
- Accurately record and manage information in the customer relationship management (CRM) and student management systems.
- Assist students to navigate and manage their own enrolment and class registration through self-service platforms.
- Record, resolve or escalate student queries in line with established referral processes, ensuring issues are addressed promptly and appropriately.

**We are looking for**:

- Experience working in a busy, front-line customer service role, with a strong commitment to delivering exceptional client satisfaction.
- Proven ability to manage time effectively, prioritise tasks, and consistently meet deadlines.
- Strong interpersonal skills, with the ability to work both collaboratively in a team and independently under general guidance.
- Excellent verbal communication skills, with the ability to engage confidently and professionally with people from diverse backgrounds, demonstrating cultural sensitivity.

**Role Requirements**:

- For the continuing (permanent) role, you will require permanent work rights in Australia to be considered
- For the fixed-term contract, you will require current work rights in Australia that match the tenure of this role

**Curtin Connect**

Curtin Connect is the student-centred hub for student services, support, and advice. The centre is high-functioning and dynamic, with a friendly and collaborative team that works under the model of continuous improvement and continually evolves with the changing tertiary education landscape.

**About Curtin University**

**What We Offer You**:
Situated on Whadjuk Nyungar Country, our vibrant Bentley campus includes an art gallery, gym, childcare and medical centre, bus station, accessible parking and endless food options including a supermarket. Aside from the vibrant campus life, we offer more than just a job. Curtin offers a wide range of generous benefits, including additional leave, salary packaging, health and wellbeing services and an array of discounts for retail, travel and much more. For more information, check out our benefits page

**Join Us**

**If this sounds like your next role, please click APPLY NOW and provide the following documents**:

- CV
- Cover Letter outlining your interest and experience (2 page maximum).

**Applications close: Monday, 21 July 2025.**
- Curtin reserves the right at its sole discretion to withdraw from the recruitment process, not to make an appointment, or to appoint by invitation, at any time. We reserve the right to remove the advert earlier than the date on the advert._