Program Support Officer

Location: North West Region | Bendigo

Job type: Full Time - Fixed Term

Organisation: Department of Transport and Planning

**Salary**: $95,102 - $107,905

Occupation: Engineering

Reference: 5923

**About the Role**

**This is a Fixed Term, Full Time Position until 31 December 2025.**

The Program Support Officer is responsible for the providing delivery support for projects and improvement initiatives to Loddon Mallee Maintenance Delivery team.

This position reports to the Team Leader, Loddon Mallee Northern, and works closely with the Program Development Leads, other Team Leaders, and Business Support Officers.

The Program Support Officer is accountable for providing project support ensuring deliverables, outcomes and plans are coordinated effectively, working in consultation with the delivery team and collaboratively with internal and external stakeholders.

**To access the Position Description, **please click here.**

**Position Outcomes / Accountabilities**
- **Project Delivery Support **- Has provided specialist project support to the delivery teams including coordination of project and stakeholder meetings, risk and issues maintenance, reports, briefings, presentations, procurement and administration of contracts & services used in projects and programs and ensure high-quality records management structures and processes are established and maintained for the project team.
- **Project Control and Monitor **- Has provided support to the delivery teams with the management of project artefacts, prepare project scopes and briefs and contribute project expertise to complex projects with limited supervision. Has independently performed project work, within specific areas of expertise, including researching, analysing project data and developing recommendations to ensure project deliverables are met.
- **Stakeholder Relationships **- Has provided specialist project support to the delivery teams in the development, maintain and influence of effective internal and external stakeholder relationships including with senior management teams and key project stakeholders.
- **Processes Compliance **- Has assisted with the compliance of the financial and procurement processes for the project team ensuring they are managed and maintained in a timely and accurate manner, including providing advice and assistance, in line with DoT frameworks, guidelines and budgets.
- **Health and Safety**:

- Promote and support safe, inclusive and flexible team operations.

**Key Selection Criteria**

The Department of Transport and Planning is seeking a dedicated Program Support Officer to join our team. In this role, you will coordinate and guide project delivery, defining tasks to meet agreed outcomes and monitoring progress against plans to ensure successful execution. Your critical thinking and problem-solving skills will be essential in resolving issues through a thorough understanding of existing guidelines and determining when to consult others for informed decisions.

You will demonstrate business and commercial acumen by understanding operational costs and seeking efficient ways of working. When engaging with external vendors, you will ensure accountability in delivering against agreements.

**Personal Attributes**

**Qualifications and Experience**

**Mandatory**
- Proven experience in project delivery support role in a large organisation, ideally in a government context.
- Experience and proficient in MS Office packages, Confluence, MS Planner, MS Project, Zycus, Oracle, MS Teams, SharePoint and other project delivery related tool.
- Strong stakeholder engagement and influencing skills.
- Proven ability to be flexible and adaptive in a fast-paced delivery environment.
- Driver’s License
- Ability and willingness to travel and work across locations within metropolitan and regional Victoria.

**Desirable**
- Formal qualification (or working towards) Civil Engineering, Project Management, Business Administration or similar.

**What we offer**
- Meaningful work making Victorian communities more accessible and liveable
- Professional growth and development opportunities across the department and the wider Victorian Public Services
- A hybrid working model focused on collaboration and teamwork
- Optimal work-life balance initiatives including flexible working arrangements
- Opportunity to work across multiple urban and suburban hubs
- We prioritise the development of a safe and inclusive culture

**Culture Value**

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employee