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Customer Support Operations Officer

3 weeks ago

Bendigo, Australia Coliban Water Full time

**Introduction**:
About us

Coliban Region Water Corporation is based in Bendigo and is one of the largest Victorian regional urban water corporations. Our service area covers 16,550 square kilometers including 49 towns and is at the southern gateway to the Murray-Darling basin - Australia’s food bowl. We manage, maintain and operate over 34 reservoirs and water storage basins and provide water and waste services to both urban and rural customers.

**Description**:
About the role

As a Customer Support Operations Officer, you will be working in collaboration with our frontline Customer Support Officers and all Coliban Water departments to investigate and resolve complex customer enquiries. In addition, this position will also liaise with customers and service providers to provide oversight and manage Coliban’s house drains program and plumbing services.

**Key Responsibilities**:
Investigate and resolve all types of customer complex enquiries and complaints
Provide a customer centric experience with a focus on resolution
Assist and develop customer programs to enhance customer experience
Provide oversight, guidance and manage house drains program interactions and plumbing services.
Work with our Accounts Solutions team to provide support and assistance to customers in hardship.
Provide general support and back up to the broader Customer support team as required

**Skills and Experiences**:
**Desired Skills and Experience**:

- Ability to manage the investigation of complex customer complaints and negotiate appropriate resolutions for the business and the customer.
- Experience working in a fast-pasted environment managing tight deadlines.
- Excellent interpersonal and relationship building skills
- Highly developed written and verbal communication skills

Advanced computer and software skills

Salary

Enquiries

For further information please refer to the attached Position Description - Customer Support Operations Officer and/or contact Stewart Lines Manager Customer Support on 03 4408 5412

Applicants may be required to undertake a Police Check, Working with Children Check, Pre-Employment Medicals or Psychometric testing where applicable. Applicants may also be required to produce evidence of their Right to Work in Australia.