Customer Relationship Specialist

2 days ago

Mount Pleasant, Australia Bank of Queensland Full time

**About the Role**
As the Customer Relationship Specialist, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services. Further, you will relish the opportunity to proactively identify opportunities and manage a pipeline of new and existing customers through their financial journey with BOQ.

Day to day your key responsibilities will consist of:

- Account opening/closing
- Customer interviews and being a part of their full review process
- Coaching and development of junior colleagues
- Outbound calling to maintain and build customer relationships
- Floor walking, business development and initiating quality conversations with customers
- Strong focus on compliance

**About you**
As an experienced Customer Relationship Specialist you will be a passionate, high performing operator who consistently delivers an outstanding customer experience, by demonstrating:

- Excellent customer service experience, preferably from the banking industry
- Exposure to consumer lending would be advantageous
- The drive to build long lasting relationships and positive customer experiences
- Contributor to a collaborative team environment
- Willingness to go above and beyond for your customers and colleagues
- Driven to take a personalised approach with every customer interaction
- "Can do" approach to all aspects of your role
- Ability to learn and confidently use a number of technical financial systems
- Excellent written and verbal communication skills and strong attention to detail

**About Us**
BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

We support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced

**Our Benefits**
- Discounted financial products
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- Accessible work support through various practices, systems, office adjustments
- Gym, shopping, technology and travel offers
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, EPIC (LTBTIQA+), Multicultural, Gender and Early Career.

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ01122

  • Lending Specialist

    3 days ago

    Mount Pleasant, Australia Bank of Queensland Full time

    **About the Role** BOQ’s Lending Specialists are customer-centric, thrive on building lasting relationships and are motivated by being a trusted home lending advisor to our customers! Reporting to the Branch Manager, your role as Lending Specialist will be to support the branch in achieving its lending growth objectives by helping new and existing...

  • Customer Service Officer

    20 hours ago

    Mount Pleasant, Australia Femia Accountants Full time

    We are seeking a highly motivated, organised, and detail-oriented individual to join our dynamic team as a Client Services Representative. This position is an integral part of our company, serving as the primary point of contact for our valued clients. As a representative for our business, you'll be responsible for establishing and maintaining strong...

  • Customer Service Officer

    2 weeks ago

    Mount Pleasant, Australia Bank of Queensland Full time

    **About the Role** As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services. Further,...

  • Growing Customer Relationships

    1 week ago

    City of Mount Gambier, Australia beBeeCustomer Full time $100,000 - $120,000

    About Our TeamAs a Business Growth Specialist, you will drive business growth and ensure customer success within your designated territory. You will execute sales strategies, build strong customer relationships, and meet ambitious growth targets while representing the company on the ground.This role requires a proactive and hands-on approach with a focus on...

  • Agribusiness Relationship Professional

    13 hours ago

    Mount Gambier, South Australia beBeeRelationship Full time $80,000 - $110,000

    Customer Engagement SpecialistThis role is designed for individuals with expertise in engaging and communicating with customers, taking genuine care in supporting their needs.As a Customer Engagement Specialist, you will effectively build relationships with customers, colleagues, and stakeholders alike, acting as a critical conduit between the front line and...

  • Expert Sourcing Strategist

    10 hours ago

    Mount Pleasant, South Australia beBeeProcurement Full time $98,000 - $155,000

    Job Title: Procurement SpecialistThe primary role of the Procurement Specialist is to support direct material procurement within a business unit, engaging cross-functional stakeholders and utilizing effective supplier relationship management techniques to enhance commercial and operational performance.Key Responsibilities:Develop and implement sourcing...

  • Relationship Manager

    2 weeks ago

    Upper Mount Gravatt, Australia Westpac Full time

    Managing a diversified portfolio - High performing team culture Brisbane based with working flexibility **How will I help?** Westpac Commercial Banking supports Australian industry through a network of professional bankers, specialists and support teams, and we’re committed to offering deep expertise and customer service excellence to our commercial...

  • Relationship Manager

    4 days ago

    Upper Mount Gravatt, Australia Westpac Full time

    Managing a diversified portfolio - High performing team culture - Brisbane based with working flexibility **How will I help?** Westpac Commercial Banking supports Australian industry through a network of professional bankers, specialists and support teams, and we’re committed to offering deep expertise and customer service excellence to our commercial...

  • Agribusiness Relationship Specialist

    2 weeks ago

    Mount Gambier, South Australia beBeeOpportunity Full time $100,000 - $120,000

    Job DescriptionWe are seeking a highly skilled and dedicated professional to join our team as an Agribusiness Relationship Associate. In this role, you will work closely with our local Agribusiness Relationship Managers to support their customer portfolio, deepening existing relationships and onboarding new customers.As an Agribusiness Relationship...

  • Relationship Manager

    2 weeks ago

    Upper Mount Gravatt, Australia Westpac Full time

    Join a strong performing commercial team - Managing a diversified portfolio - Upper Mt Gravatt, based with working flexibility **How will I help?** Westpac Commercial Banking supports Australian industry through a network of professional bankers, specialists and support teams, and we’re committed to offering deep expertise and customer service excellence...