Practice Manager Statewide Services

**Introduction**:
About Family Planning Australia
Family Planning Australia (FPA) is the leading provider of reproductive and sexual health services in NSW. As an independent not-for-profit organisation we offer expert clinical care, information and advice for everybody in every family as well as education and training and evidence-based research to support doctors, nurses and other professionals.

**Benefits**:

- Salary Packaging options to receive $15,900 of your salary tax-free
- Up to $2650 meal and entertainment allowance
- Flexible/hybrid working options
- New modern offices with free parking at our healthcare hub in Newington
- Learning and Development opportunities
- Flex days

Our Values
Must be pro-choice
- For a full view of our Values please refer to Family Planning Australia - Who We Are

**Must support the Family Planning Australia values**:

- Human rights focus - promoting the rights of all people to reproductive and sexual health
- Integrity - maintaining a strong ethical base, being accountable and transparent
- Inclusiveness - valuing and respecting diversity without judgment
- Equity of access - ensuring access to our services for all including priority populations
- Client centred - placing the needs of the whole person at the centre of our work
- Commitment to excellence - ensuring high standards in all our work
- A just culture - a balanced accountability for both individuals and the organisation

**Description**:
About the role
- Fixed Term Full Time - until March 2026 (maternity relief)
- Based across our Metropolitan Clinics (Newington, Fairfield and Penrith)

Position Summary
Statewide services currently include call centre (call handling and clinical appointment bookings), Talkline, Pregnancy Choices Helpline, SEARCH project and statewide clinical services (clinical reminders, results management, medical officer support for nurse-led services). The Manager is responsible for the day to day operation of these statewide services to ensure their effective and efficient operations, in collaboration with the Practice Managers for the Family Planning Australia clinics across NSW. The position is responsible for leadership of a team of healthcare professionals and administrative staff, ensuring that clients/consumers receive the best possible service. Other core components of the role incorporate financial and human resource management functions.
To Apply
- Resume (CV); and

FPA is an Equal Opportunity Employer, and we encourage all suitably qualified applicants to apply, including Aboriginal People and people from racial, ethnic or ethno-religious minority groups and people with disability.
**Skills and Experiences**:
Selection Criteria
Essential
- Degree qualifications in management, business, health, or related field
- Minimum of 3 years previous experience in a management role
- Demonstrated leadership skills with proven ability to manage all aspects of day-to-day operations within a healthcare setting
- Strong business acumen, particularly with regards to financial and human resource management
- Excellent written and verbal communication and interpersonal skills including ability to effectively relate to a diverse range of people
- Proven excellent time management and organisational skills with the ability to prioritise workload and to provide a high level of attention to detail
- Demonstrated ability to analyse issues systematically and develop innovative solutions
- Able to adapt to new digital systems and willing to learn how to operate clinical administrative systems necessary for success in the role (Best Practice, Hot Doc, My Health Record).
- Current unrestricted NSW Driver’s License and ability to travel throughout NSW
- Must have Australian working rights

Desirable
- Demonstrated experience in managing call centres and/or helplines

Other requirements
- A Criminal Record Check is required prior to commencement in the role