Service Technician

An annual production of more than 16 million pump units makes Grundfos one of the world’s leading pump manufacturers. Circulator pumps for heating and air-conditioning as well as other centrifugal pumps for the industry, water supply, sewage and dosing are the main products. Today Grundfos is the world’s largest manufacturer of circulators, covering app. 50% of the world market of these pumps.
In addition to pumps Grundfos produces standard and submersible motors as well as state-of-the-art electronics for monitoring and controlling pumps. Additional products are produced in the BioBooster and Lifelink divisions, which are part of the company’s new business activities. Grundfos has also introduced Grundfos Blueflux, which is a new technology-label, which insures that the equipment is among the absolute best in the market.

An exciting opportunity awaits within the world's leading water technology company. Grundfos Pumps in Australia is seeking the skills of a new Service Technician to join our friendly, inclusive, and highly inspirational Service Delivery team based in our Luscombe, (Brisbane) office, servicing our customers in Queensland.
- Disassemble, inspect, troubleshoot, repair, and replace parts, reassemble pumps, pump systems, and accessories in the Workshop and in-field.
- Upkeep of the workshop and general area.
- Commissioning and assessment of variable speed drives and motor interfacing, control, and monitoring systems.
- Utilising App and tablet-based reporting technology to complete tasks, and create lead-generation information for internal sales teams.
- Advising customers about shortcomings in the total system, which can prevent future problems and offer a solution to these potential issues.
- Assist their manager by identifying and providing solutions for service and warranty matters.
- Signs off on electrical works undertaken or supervised.
- On complex issues, consult with our specialist in-house technical support staff.
- Prepare clear and complete service reports and ensure that these are submitted on time and as per the company requirements and format (such as warranty claims, working hours, sales lead generation, and fault analysis reports)
- Register the identified product quality issues in the company systems.
- Assist in project execution - installation support, commissioning, contractor engagement, and arrangement as required.
- Maintain works on site in conjunction with the sales orders and service agreements as applicable.
- Provide feedback on relevant information to the respective stakeholders (sales, operations, customer service centre).
- Collect technical information from the site for our equipment database.
- Continues learning and development to build up hands-on service capability and expertise.
- Is proficient with the use of specialised service tools and equipment.
- Works in conjunction with the Grundfos core values and takes responsibility for own actions in addition to looking out for colleagues, partners, and customers.
- Be team-focused and communicate openly on all matters.
- Safety assessment of risks of tasks before commencement of works.
- Report matters related to Safety, Health, and Environment.
- Travel to various parts of Australia on occasions as may be required.
- Provide phone-based technical support for various parties in conjunction with our Customer Service Team.
- Comply with Grundfos, State and Federal OH&S, and EEO laws, legislation, regulations, policies, safety guidelines, and procedures. Achieve company goals, targets, and strategies
- Execute and promote the Grundfos Purpose and Values
- Behave as a responsible employee of Grundfos following the Code of Conduct guidelines
- Embrace and encourage collaboration between team members and other departments to ensure customer-centricity
- Take accountability for own tasks and responsibilities outlined within this job description
- Care and maintain company property including but not limited to vehicles, computers, mobile phones, etc.

The ideal applicant will embody the following skills and attributes:

- Experience with electrical/mechanical hydraulic systems and pumps and rotational equipment.
- Should be a fully qualified Electrical Supervisor/Electrician in Queensland (or be able to obtain the equivalent mutual recognition).
- Must have a full Australian-recognised driver’s license.
- Minimum of 2 years of work experience in the industry or comparable environment.
- Experience with pump technology, hydraulics, controls, and variable speed drives would be desirable.
- Being accountable and reliable, prompt, and punctual.
- Organised & results-driven.
- Process & outcome focussed.
- High level of communication skills.
- Experience using information platforms such as SAP, would be desirable.
- Proficiency in IT & Microsoft packages, such as Excel, Word, Outlook, and PowerPoint.
- Ability to work with processes or projects within the service environment.
- Assist in the shipment and delivery