Fraud & Scam Officer

1 week ago

Parramatta, Australia Westpac Group Full time

**Fraud & Scams Officer **- **Contractor**

**Join our team and make a difference in combating fraud**

**How will I help?**

Bring your passion for customer service and play a vital role in protecting customers from fraudulent activities by helping to protect customers' financial transactions.

As a Fraud Officer, your responsibilities will include:

- Detecting and managing card and digital fraud through inbound and outbound call handling.
- Conducting outbound calls to validate transactions, providing a complete customer experience.
- Assisting in the refinement of fraud detection rules and systems to minimize customer impact.
- Taking prompt action on fraud alerts, creating comprehensive fraud case files.
- Collecting relevant information to support investigations and prosecution.

You will play an important part in our mission to provide accurate and timely responses to fraud detection, ensuring the trust and satisfaction of our customers.

**What’s in it for me?**

In a word, lots

We value our employees and strive to provide a work environment that offers numerous benefits:

- Contractors can access Employee Banking Benefits like special banking, wealth and insurance offers.
- A supportive and inclusive workplace culture that values diversity and promotes collaboration.
- Access to innovative tools and technologies to enhance your productivity and decision-making.
- Flexibility in work arrangements, promoting a healthy work-life balance.

**What do I need?**

To excel in this role, the following experience is required:

- Demonstrated experience in a customer service role, preferably within the banking or financial industry.
- Knowledge of banking products and services, such as transaction accounts and credit/debit cards.
- Excellent communication and interpersonal skills.
- Intermediate computer capability.
- Fraud knowledge (desirable).
- **Ability to work a 24/7 rotating roster after the initial 7-week training and new starter period**

**What is it like to work there?**

At Westpac, we aim to provide one big, supportive team to help us reach our vision to achieve our purpose of creating better futures together. Working with us you'll discover new ways of working. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**Please note that this role will be contracted via Manpower, working onsite at Westpac**

**Do you need reasonable adjustments during the recruitment process?**

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.

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