
Fraud & Scam Officer
3 days ago
**Fraud & Scams Officer **- **Contractor**
**Join our team and make a difference in combating fraud**
**How will I help?**
Bring your passion for customer service and play a vital role in protecting customers from fraudulent activities by helping to protect customers' financial transactions.
As a Fraud Officer, your responsibilities will include:
- Detecting and managing card and digital fraud through inbound and outbound call handling.
- Conducting outbound calls to validate transactions, providing a complete customer experience.
- Assisting in the refinement of fraud detection rules and systems to minimize customer impact.
- Taking prompt action on fraud alerts, creating comprehensive fraud case files.
- Collecting relevant information to support investigations and prosecution.
You will play an important part in our mission to provide accurate and timely responses to fraud detection, ensuring the trust and satisfaction of our customers.
**What’s in it for me?**
In a word, lots
We value our employees and strive to provide a work environment that offers numerous benefits:
- Contractors can access Employee Banking Benefits like special banking, wealth and insurance offers.
- A supportive and inclusive workplace culture that values diversity and promotes collaboration.
- Access to innovative tools and technologies to enhance your productivity and decision-making.
- Flexibility in work arrangements, promoting a healthy work-life balance.
**What do I need?**
To excel in this role, the following experience is required:
- Demonstrated experience in a customer service role, preferably within the banking or financial industry.
- Knowledge of banking products and services, such as transaction accounts and credit/debit cards.
- Excellent communication and interpersonal skills.
- Intermediate computer capability.
- Fraud knowledge (desirable).
- **Ability to work a 24/7 rotating roster after the initial 7-week training and new starter period**
**What is it like to work there?**
At Westpac, we aim to provide one big, supportive team to help us reach our vision to achieve our purpose of creating better futures together. Working with us you'll discover new ways of working. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.
**Please note that this role will be contracted via Manpower, working onsite at Westpac**
**Do you need reasonable adjustments during the recruitment process?**
At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.
-
Fraud Analyst
7 days ago
Parramatta, Australia AMP Limited Full timeIf you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...
-
Fraud Analyst
3 days ago
Parramatta, Australia AMP Limited Full timeIf you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...
-
Fraud & Scams Officer
2 weeks ago
Parramatta, Australia Westpac Group Full time**Fraud & Scams Officer **- **Contractor** **Join our team and make a difference in combating fraud!** **How will I help?** Bring your passion for customer service and play a vital role in protecting customers from fraudulent activities by helping to protect customers' financial transactions. As a Fraud Officer, your responsibilities will include: -...
-
Parramatta, Australia Westpac Full timeCreate your best future and join Westpac as a **Fraud and Scams Officer** - Permanent Full-time position - Parramatta based - hybrid working after role competency - Join Westpac in the Fraud and Scams team to begin your career in Financial Crime **What’s the role?** As a Fraud and Scams Officer, you will assist customers experiencing suspicious activity,...
-
Parramatta, Australia Westpac Group Full timePermanent full-time position - Based at ParramattaOngoing training and development opportunities **What’s the role?** Are you passionate and committed about protecting people/communities from financial crime? Join the Westpac team as a Fraud & Scams Officer where you will play an integral role in preventing, detecting and responding to fraudulent...
-
Scam Officer
2 weeks ago
Parramatta, Australia Westpac Group Full timeScam Officer: 25171 Location: Parramatta **How will I help?** This position exists within Risk & Fraud Operations. Reporting to the Scam Assist Team Manager, you will be responsible for reviewing and investigating possible scam activities conducted via a range of payment methods. You will be managing inbound calls within agreed service level and outbound...
-
Fraud Officer
1 week ago
Parramatta, Australia Westpac Group Full timeBring your passion for customer service and help us achieve Westpac Vision - Unique opportunity to join the Financial Crime and Fraud Prevention team based in Parramatta - Full-time, 12-month fixed term position with the views of becoming permanent **How will I help?** As the Fraud & Scam Officer, you will be working within the Financial Crime and Fraud...
-
Manager, Business Controls
7 days ago
Parramatta, Australia Westpac Group Full timeAll roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing. - Permanent Full-time - Sydney basedFantastic opportunity to further your risk exposure into Fraud and Scams **How will I help?** As a Manager, BCM you will play a crucial role in managing and mitigating...
-
Hardship Officer
3 days ago
Parramatta, Australia AMP Limited Full time**The opportunity** AMP Bank Operations is responsible for delivering a client centric service offering that enables the AMP Bank strategy. The Financial Hardship Officer will respond to requests for assistance from clients who are experiencing financial difficulty and are unable to meet the contractual repayments on their AMP Bank Home Loan. **How you will...
-
Collections Officer
1 week ago
Parramatta, Australia AMP Limited Full time**The opportunity** AMP Bank Operations is responsible for delivering a client centric service offering that enables the AMP Bank strategy. The team provide mortgage and deposits products processing for AMP Bank, its clients and originators. As a Collections Officer, you will be responsible for managing the collection of arrears from clients who are unable...