Fraud Officer

23 hours ago

Parramatta, Australia Westpac Group Full time

Bring your passion for customer service and help us achieve Westpac Vision
- Unique opportunity to join the Financial Crime and Fraud Prevention team based in Parramatta
- Full-time, 12-month fixed term position with the views of becoming permanent

**How will I help?**

As the Fraud & Scam Officer, you will be working within the Financial Crime and Fraud Prevention team. You will be reporting to the Online Team Manager and be responsible for reviewing and investigation suspicious activity conducted via a range of payment methods.

Furthermore, this is a contact centre position where you will focus on best servicing our clients by using both systems and processes efficiently and accurately within agreed service levels.

Some of your responsibilities are:

- Assisting vulnerable customers who are victims of Fraud or Scams
- Build strong working relations with wider teams within Financial Crime and Fraud Prevention
- Liaise with our internal Investigations teams on complex cases and escalate matters of concern

**The role operates on a rotational shift roster. To be successful in this role, you’ll be required to work across our operating hours of Monday to Sunday 24/7. Penalty rates apply**

**What is in it for me?**

In a word, lots As well as job flexibility and the financial benefits for being part of the Westpac team (like special banking, wealth, and insurance offers) you will be paid well, and trained so your career can grow as you do. You will also be encouraged to take part in our fun community projects as a paid volunteer. Importantly you will play a significant role in the future of a business that has been around for 200 years. Other benefits include but are not limited to:

- Comprehensive and structured training provided from day one to ensure your success in the role
- Whilst on training, you'll be based in our amazing offices in Parramatta Square. Flexibility to work hybrid will be offered post training and depending on performance.
- Your success will be rewarded, and your development will be encouraged

**What do I need?**

Ideally you will have excellent customer service experience and worked in a phone-based or call centre environment. We are looking for individuals that have great empathy and positive attitude to be able to support and guide our customers in their time of need.

You will have excellent time management skills, ability to work in a structured environment & be adaptable to change.

**What’s it like to work there?**

We aim to provide one big, supportive team of people working to achieve our purpose of creating better futures together. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I Apply?**

**Do you need reasonable adjustments during the recruitment process?**

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.

  • Fraud Officer

    1 week ago

    Parramatta, Australia Westpac Group Full time

    Bring your passion for customer service and help us achieve Westpac Vision - Unique opportunity to join the Financial Crime and Fraud Prevention team - Full-time, 12-month fixed term position with the views of becoming permanent **How will I help?** As the Fraud Officer, you will be working within the Financial Crime and Fraud Prevention team. You will be...

  • Fraud Officer

    2 weeks ago

    Parramatta, Australia Westpac Group Full time

    Bring your passion for customer service and help us achieve Westpac Vision - Unique opportunity to join the Financial Crime and Fraud Prevention team - Full-time, 12-month fixed term position with the views of becoming permanent **How will I help?** As the Fraud Officer, you will be working within the Financial Crime and Fraud Prevention team. You will be...

  • Fraud & Scams Officer

    3 days ago

    Parramatta, Australia Westpac Group Full time

    **Fraud & Scams Officer **- **Contractor** **Join our team and make a difference in combating fraud!** **How will I help?** Bring your passion for customer service and play a vital role in protecting customers from fraudulent activities by helping to protect customers' financial transactions. As a Fraud Officer, your responsibilities will include: -...

  • fraud & scams officer

    3 weeks ago

    parramatta, Australia Randstad Full time

    Fraud and Scam Officer - Big 4 BankYour new company Wanting to make a difference in the community? This is the perfect opportunity for you to join a recognised big-4-bank who are committed to provisioning the best service and assistance to new and existing customers. Their aim is to make a positive difference for their customers, their employees and the...

  • Fraud Officer

    1 week ago

    Parramatta, Australia Westpac Group Full time

    **How will I help?** We have an exciting opportunity within our Merchant Fraud and Chargebacks team. Reporting to the Team Manager - you will be responsible for handling inbound calls and assessing transactions conducted via our merchant customer. You will build strong working relations with wider teams within Fraud Operations and liaise with internal...

  • Fraud & Scam Officer (First Nations Identified Role)

    3 days ago

    Parramatta, Australia Westpac Group Full time

    Permanent full-time position - Based at ParramattaOngoing training and development opportunities **What’s the role?** Are you passionate and committed about protecting people/communities from financial crime? Join the Westpac team as a Fraud & Scams Officer where you will play an integral role in preventing, detecting and responding to fraudulent activity...

  • Fraud & Scams Officer (Applicants Must Identify As Aboriginal And/or Torres Strait Islander)

    24 hours ago

    Parramatta, Australia Westpac Full time

    Create your best future and join Westpac as a **Fraud and Scams Officer** - Permanent Full-time position - Parramatta based - hybrid working after role competency - Join Westpac in the Fraud and Scams team to begin your career in Financial Crime **What’s the role?** As a Fraud and Scams Officer, you will assist customers experiencing suspicious activity,...

  • Expressions of Interest Westpac Indigenous Careers

    1 week ago

    Parramatta, Australia Westpac Group Full time

    Expressions of Interest | _Westpac Indigenous Careers - Fraud Officer & Risk Analysts Opportunities _ **Ever wondered what a career in Fraud and Risk prevention could look like? Are you looking for a career that can really make a difference and have an impact in people’s lives? Come join Our Mob at Australia’s Oldest bank!** - Expression of Interest for...

  • Team Member, Nsw

    3 days ago

    Parramatta, Australia Westpac Group Full time

    **Fraud Officer - 31593** - Max Term Role - Parramatta, NSW - Amazing job opportunity! **How will I help?** As the Fraud Officer you will be working within the Financial Crime and Fraud Prevention (FCFP) team, you will be responsible for handling inbound and outbound phone calls, actioning fraud alerts, conducting investigations relating to suspicious or...

  • Scam Officer

    1 week ago

    Parramatta, Australia Westpac Group Full time

    **Job # 31604**: - **Location | Parramatta, NSW**: - **12 months max term with a view to extend **How will I help?** This position exists within the Financial Crime and Fraud Prevention (FCFP) team. Reporting to the Scam Assist Team Manager, you will be responsible for reviewing and investigating possible scam activities conducted via a range of payment...