Scam Officer
1 week ago
Scam Officer: 25171
Location: Parramatta
**How will I help?**
This position exists within Risk & Fraud Operations. Reporting to the Scam Assist Team Manager, you will be responsible for reviewing and investigating possible scam activities conducted via a range of payment methods.
You will be managing inbound calls within agreed service level and outbound calls to key contacts and stakeholders. You will maintain an up-to-date focus on financial crime, security related trends and emerging issues, and share knowledge obtained. In addition, you will build strong working relations with wider teams within Risk and Fraud Operations and liaise with internal Investigations teams on complex cases and escalate matters of concern.
You must be available to work Monday to Friday between 8am - 10pm including public holidays. You will be rostered for 40 hours, 5 days a week.
**What is in it for me?**
In a word, lots As well as job flexibility and the financial benefits for being part of the Westpac team (like special banking, wealth, and insurance offers) you will be paid well, and trained so your career can grow as you do. You will also be encouraged to take part in our fun community projects as a paid volunteer. Importantly you will play a significant role in the future of a business that has been around for 200 years.
**What do I need?**
You will have demonstrated experience in delivering superior customer service and operational experience in handling sensitive customer matters.
You must have strong written and verbal communication skills, excellent time management skills and ability to meet key performance indicators. Also, you must have the ability to learn multiple banking systems, procedures and operate efficiently across platforms.
Previous Contact Centre and experience in Banking and Finance would be advantageous.
**What is it like to work there?**
We aim to provide one big, supportive team of people who love helping others succeed. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility
- and champions inclusion.
**How do I Apply?**
The health and wellbeing of our employees is our top priority. We have developed clear standards to ensure our people are confident, safe and healthy whether they are working from a Westpac Group site or working from home. These are based on expert medical advice. The health and wellbeing of our employees is our top priority. We have developed clear standards to ensure our people are confident, safe and healthy whether they are working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.
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