Fraud and Scams Officer

6 days ago

Parramatta, New South Wales, Australia Robert Walters Full time

Job Title
- Fraud & Scam Officer

Location
- Parramatta

Contract length
- 12 months

Start Date
- Must be able to start before Christmas, please note there are 4 weeks of background checks that you must successfully pass

What will I be doing?

  • Engaging with inbound and outbound calls, and online live chats
  • Working in a fast-paced, high-pressure environment, keeping up to date with customer queries and needs
  • Thinking heavily on your feet - have a critical mindset and back yourself when making a decision, confidence is key here
  • Managing processes with high sensitivity

What do I need?

  • Previous contact centre experience, with comfort handling high volume calls
  • Strong customer service skills, with complete confidence in your work
  • High empathy, but with a detective mindset
  • Ability to think fast

Please note, candidates with previous experience in fraud or scams will be favourable.

What does the work look like?
All rotas will be provided in advance

  • Rotating shifts, which can include nights, weekends and public holidays - overtime rates and compensation included
  • Day shifts - 7am-8pm, Night shifts - 10pm - 6am (your taxi ride home will be reimbursed)
  • WFH flexibility after probation
  • 3.5 weeks of training (9am-5pm)

Please note, candidates must have no upcoming holidays booked for the remainder of the year. This role will only be available to candidates who are Australian Citizens, or hold Permanent Residency.

If you're passionate about helping people within financial crime, and thrive in a fast-paced environment then apply below

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Jasmin Tucker on for a confidential discussion.

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