Sustainment Lead

2 weeks ago

Canberra, Australia Rubix Solutions Full time

Sustainment lead
- Complex ICT systems and services

**Rubix Solutions**
Rubix Solutions is a leading Australian recruitment company specialising in providing staffing solutions to businesses in the IT and telecommunications domain. Our focus is on sourcing highly skilled professionals, including; Project managers, Network engineers, Cybersecurity specialists, (software) Developers, Engineers, and Architects. We match professionals with opportunities that align with their ambitions and experience, maximising the outcome for both our clients and professionals.

We have a strong network of security-cleared professionals who operate in the Defence domain, ranging from baseline to TSPV levels. Our services include permanent and contract staffing, executive search, and managed services. Since our establishment in 2012, we have gained a reputation for delivering quality talent and exceptional customer service to our clients. Our team of experienced recruiters has the expertise and knowledge to source top talent for even the most niche roles, ensuring our clients have the right people in place to achieve their business goals.

**Sustainment Lead: Role responsibilities**
- Collaborate closely with the delivery team to ensure smooth operational readiness of new capabilities before accepting them into service.
- Enhance the incident management process to provide efficient support for the environment, and maintain it for ongoing improvement.
- Develop and maintain operational monitoring procedures, leveraging key Network Management Systems (NMS) deployed within the environment.
- Develop security monitoring procedures, including security use cases that align with client objectives, to ensure comprehensive protection of the environment.
- Continuously improve operational practices and procedures by leveraging tools such as JIRA and Confluence.
- Continuously improve systems and services to meet evolving needs and requirements.
- Take ownership of patching and maintenance of systems, and associated procedures to ensure their uninterrupted availability and optimal performance.
- Develop and deliver operational reports for internal and external stakeholders to keep them informed of the environment's performance and usage.
- Ensure governance over code deployments and associated change control for production environments to maintain stability and reliability.
- Engage with customer stakeholders as required to understand their needs and expectations and provide them with the necessary support and guidance.

**Essential experience**
- 5+ years working in an operational role supporting complex ICT systems and services.
- Good understanding of Network Management Systems and related operational monitoring approaches.
- Experience mentoring and influencing team members and providing thought leadership within an engineering team.
- Experience working with incident management in an ICT context.
- Working knowledge of software engineering in an Infrastructure as Code context including version control, automation, IaaS, CI/CD and configuration management.
- Exposure to DevOps tooling such as GitLab, Artifactory, Ansible and Terraform.
- Awareness of Agile, Scrum and Kanban concepts.
- Demonstrated ability to identify technology gaps in current capabilities and processes.

**Desirable Qualities**
- Exposure to VMware and ESXi.
- Experience working in Linux, Windows and Kubernetes environments.
- Proven ability to work independently, and within a multi-discipline team.
- Good knowledge of cloud-based providers, preferably AWS.

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