Claims Officer

Primary Details

Time Type: Full timeWorker Type: Employee

Please see more information about QBE careers here

Careers

• Open to these locations: Parramatta, Newcastle, Melbourne and Brisbane
• Permanent role
• Full-time hours
• Hybrid working

The opportunity

We're looking for a skilled Claims Officer to join our dynamic Commercial Property Claims team. In this role, you'll play a key part in delivering exceptional claims service, analysing policy coverage, and expertly managing the investigation, evaluation, and negotiation of a variety of cases.

If you're passionate about making a real impact and thrive in a collaborative environment, we'd love to hear from you

Your new role

• Stay up to date with insurance guidelines and policy changes, ensuring compliance.
• Resolve non-compliant issues and escalate when necessary to maintain standards.
• Build strong client relationships, responding to requests promptly and professionally.
• Process property claims, determine coverage, and ensure accurate settlements.
• Set reserves, authorise payments, and efficiently manage claim resolutions.
• Identify and report suspicious claims, while maintaining clear communication with all stakeholders and adhering to confidentiality guidelines.

About you

• Previous claims officer experience general insurance claims experience (property is highly advantageous)
• Excellent customer service experience with a passion to grow and develop into a property insurance professional
• A strong focus on customer service with the ability to build rapport over the phone and handle varying customer expectations and demands
• A highly empathetic approach to dealing with customers, possessing the ability to be friendly yet professional
• Self-motivated with excellent organisational skills
• Can do attitude

About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let's make it happen

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super
• Voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
• Family Friendly Workplace accredited employer since 2021

Apply now

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:

Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceApplication Close Date: 02/10/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.