Energy and Water Division Team Leader, Acat
2 days ago
Would you like to use your people skills to lead a small team that assists Canberrans experiencing issues with energy and water utilities? Do you thrive in a fast-paced team environment, with an internal drive to provide outstanding client experiences?
The ACT Civil and Administrative Tribunal (ACAT) is seeking a dedicated, resilient, and enthusiastic person to perform the role of Team Leader, ACAT (Energy and Water). We are seeking someone with excellent people skills no matter who you are dealing with, a love for mentoring others to be their best, and a desire to continuously improve client service delivery.
The role will see you responsible for delivering high quality client focused registry services for ACAT’s energy and water division. The role is diverse, and one enquiry could see you assisting someone having financial difficulties, with the next involving a consumer in the middle of complex complaint with their utility. You will need to be comfortable having difficult conversations, while possessing the ability to develop and maintain important partnerships and working relationships.
Together with the Assistant Director, you will provide leadership in a small team, oversee data and information management, assist in the development and management of a new case management system, and seek to continuously improve procedures to make things work better. If this sounds like the job for you, we want to hear from you
The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ are encouraged to apply.
**Notes**: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. While an understanding of the Australian legal system may be useful, this is not a legal position.
**How to Apply**:Applicants should provide a:
- Curriculum vitae
- Details of two referees (one of which must be your current supervisor/manager); and
- A personal pitch (the pitch is to be a maximum of two pages). In your personal pitch, please explain why you are the best person for the job and how you meet the Professional / Technical Skills and Knowledge, and Behavioural Capabilities; outlined in the “What you require” section of the Position Description. Specific examples should be provided where appropriate.
-
Team Leader, Acat Registry
2 weeks ago
Canberra, Australia ACT Government Full timeThe ACT Civil and Administrative Tribunal (ACAT) is looking for a Team Leader to join the ACAT Registry. The ACAT is a fast-paced, dynamic, and unique work setting, delivering high quality services to tribunal users. Our registry teams provide a high level of support and assistance to tribunal members, and enable quick, simple, and inexpensive access to...
-
Acat Research Associate
1 week ago
Canberra, Australia ACT Government Full timeThe ACT Civil and Administrative Tribunal (ACAT) is seeking a dedicated and enthusiastic person to perform the role of the ACAT Research Associate. The successful applicant will be people-focused, possess well-developed administration and research skills, demonstrates excellent attention to detail, and the ability to work independently as well as part of a...
-
Deputy Legal Registrar, Acat
3 days ago
Canberra, Australia ACT Government Full timeThe ACT Civil and Administrative Tribunal (ACAT) is seeking an experienced legal officer to be a member of a legal team working closely with ACAT members and registry to deliver dispute resolution services to the ACT community. The ACAT Deputy Legal Registrar is responsible for: - Supporting the ACAT Registrar and registry staff through guidance and advice...
-
Canberra, Australia ClearCompany Full timeOverview Do you enjoy helping senior colleagues achieve their objectives? Are you looking for opportunities to demonstrate your organisational skills? If so, the ACT Civil and Administrative Tribunal (ACAT) is looking for you! ACAT is a fast-paced, dynamic, and unique work setting, delivering high quality services to tribunal users. Our registry teams...
-
Customer Service Officer
3 days ago
Canberra, Australia ACT Government Full timeAre you a customer service master? Do you excel at processing high volumes of work with mínimal errors? Do you work well with others? If so, the ACT Civil and Administrative Tribunal (ACAT) is looking for you! ACAT is a fast-paced, dynamic, and unique work setting, delivering high quality services to tribunal users. Our registry teams provide a high level...
-
Contact Centre
2 weeks ago
Canberra, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full timeAPS 5 - $81,690 - $89,615 - Portfolio Strategy - Canberra, ACT - The Contact Centre Section is the first point of contact with external stakeholders and assists to resolve their questions. - While the Communication Procurement Team delivers communication procurement advice and support across the department. - The Communication Procurement and Contact Centre...
-
Digital Content Publisher
2 weeks ago
Canberra, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full timeAPS 6 - $91,944 - $104,393 per annum plus superannuation - Parks Australia - Canberra, ACT **Identified position** - This position is an ‘Identified’ position which signifies that the role has a strong involvement in issues relating to Aboriginal and Torres Strait Islander people. The successful applicant must have an understanding of the issues...
-
Assistant Director | Full-time Permanent
3 weeks ago
Canberra, Australia Australian Capital Territory Full timeOverview Climate Change, Energy and Water Division is seeking to employ Directors to work across a variety of sections within our Division. The Climate Change, Energy and Water Division ensures the ACT remains a national and global leader in addressing climate change and promoting sustainable energy and water supply and use. Through policies and programs...
-
Internal Communications Officer
1 week ago
Canberra, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full timeAPS 6 - $91,944 - $104,393 per annum plus superannuation - Parks Australia - Canberra, ACT **Who we are** Australia’s natural and cultural heritage is unique. Our land and seascapes are distinctive, home to plants and animals found nowhere else in the world, and to some of the oldest living cultures on earth. These environments and cultures are an...
-
Contract Management
7 days ago
Canberra, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full timeAPS 6 - $91,944 - $104,393 per annum plus superannuation - Parks Australia Division - Canberra, ACT - Provide a diverse range of contract management and financial support services for an iconic national institution Work in a professional team at the Australian National Botanic Gardens based location._ **Who we are** Australia’s natural and cultural...
