Sales Support Coordinator

Company Description
**Informa **is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

**Taylor & Francis Group** produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

**Job Description**:
We have an exciting opportunity for a Sales Support Coordinator to join our eBooks and Online Resources sales team serving Australia and New Zealand. Your role will involve communication of information on our products and services to customers and prospects, attendance at professional meetings and conferences and in-person client visits across the territory. You will be part of the team responsible for the sales and promotion of eBooks and Online resources within the region, reporting to the Online Resources Sales Manager, ANZ (Books) and will assist in achieving local and global sales targets and objectives.

**What you will be doing**:
Help us progress human progress through knowledge As a **Sales Support Coordinator**, you will aid in our mission by
- Generating reports that assist in sales analysis and account management (eBook entitlement reports, RADAR reports, Salesforce reports ,MARC Records, Title lists etc.)
- Handling customer service enquiries, orders and troubleshoot customer service problems
- Providing after sales care by sending weekly and monthly license updates, usage, denials and MARC records for key clients and sales agents on an ongoing basis
- Providing administrative support to the ANZ Sales Department

**Qualifications**:
**What we are looking for**:

- Demonstrable experience in customer service and/or administration
- Proficient with Microsoft Office
- Knowledge of CRM software desirable
- Excellent oral and written communication skills, with a high level of accuracy
- Strong numerical skills
- Ability to take initiative and work independently
- Ability to simultaneously manage and prioritize multiple tasks
- Interest in academic publishing

Additional Information

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

**What we offer in return**:

- An excellent work/life balance with a fantastic, flexible working culture
- 20 days annual leave per year, increasing to 25 days upon completion of 2 years services, plus an extra day off for your birthday (pro-rata for hours worked)
- 4 paid volunteering days each year(pro-rata for hours worked)
- Superannuation and Group Life Insurance
- Employee assistance programme - offering 24/7 well-being support
- Performance bonus
- Share Match - plan that matches every company share purchased with two free shares

**Additional Information**:

- ** Flexible working** is offered with this role (be that remote, in the office or hybrid), however** occasional **travel within ANZ** and** occasional travels to the wider APAC region** for internal meetings may be required

**Training And Professional Development**:
We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be.

**Interview process**:
**Being Yourself at Taylor & Francis**

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal c