Rostering Coordinator

6 days ago

Sydney, Australia Northcott Full time

Hybrid working model | flexible work arrangements
- 5 weeks annual leave| salary packaging | discounted gym
- Permanent full time Monday - Friday with odd weekend on rotation

**Genuine hybrid working model with work from home options as part of your working week.**

**Northcott have fantastic employees benefits such as 5 weeks annual leave, salary packaging and discounted gym membership.**

**We require you to work full time Monday - Friday with odd weekend on rotation. Hours include 6am to 2pm weekdays and weekends between 6am and 8pm.**

**About the role**

The Rostering Team is instrumental in the smooth operation of Northcott and providing quality customer service to Northcott customers, staff and teams. The Rostering Coordinator will be required to proactively communicate, listen, interpret and match the needs of all stakeholders to the appropriate task. As a Rostering Coordinator, you will have a shared passion for excellence in customer service along with your team.

These roles are full time Monday to Friday and includes the odd weekend on rotation. Weekday hours are 6am to 2pm with weekend hours between 6am and 8pm.

Your daily tasks will include:

- Manage all enquiries in a timely and professional manner.
- Manage and coordinate staff available to meet the needs of our customers.
- Provide ongoing efficient service delivery.
- Proactively problem solve in instances of cancellations, unplanned leave, and incident response.
- Have direct report to the Customer Service Manager.

**About you**
- Motivated _- self-starter with strong organisational skills.
- Sector Experience_ - with experience in rostering, scheduling, bookings or complex diary management.
- Eye for Detail -_ demonstrate attention to detail through sustained stakeholder engagement.
- Work Under Pressure_ - demonstrated experience handling high volumes of service requests.
- Tech savvy_ - High level of computer and literacy skills
- Systems Experience_ - Previous experience with customer databases and/or scheduling/rostering systems.
- Meeting Deadlines_ - Be able to thrive in a high-volume environment with numerous competing deadlines.

**Why work for us?**
- We are a leading disability service provider in NSW, QLD and the ACT, providing services and support for people with disability and their families and carers.
- 5 weeks annual leave (for permanent employees), salary packaging to increase your take home pay, health and wellbeing benefits, gym membership and an insurance discount.

**Essential checks for Northcott staff include**
- NSW Working With Children Check (or willingness to obtain)
- NDIS Worker Check (or willingness to obtain)
- Australian working rights

**Diversity and Inclusion Statement

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