Client Service Manager
2 weeks ago
Posting Description:
- You will be joining a high performing team with excellent growth opportunities
- Position will be based in Parramatta or Brisbane
- Flexible working arrangements available
**Client Services Manager**
We are seeking a Client Services Manager to join our Affinity Small Business team who service an existing portfolio of Australian SME clients, responsible for retention & driving new business growth.
The Client Services Manager will be responsible for managing and leading a team of Insurance Brokers. The team are responsible for renewing, retaining and growing our client base.
In this role, the Client Services Manager will ensure communication on Aon strategy, team and individual KPIs, development and training of colleagues and ensure quality standards are met. They will inspire confidence and commitment across the team and create a supportive team culture. They ensure retention of our people through honest and genuine conversations and regular feedback.
**Aon is in the business of better decisions**
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
**What the day will look like**
- Ensuring all client needs are identified and met by taking a pro-active approach to all aspects of account retention and service delivery through the adoption and utilisation of our systems and platforms
- Collaborating with various Aon team / business leaders regarding best practice and product delivery
- Providing technical support to the team, training on products, and assist with the development of new products, systems and processes where applicable
- Ensures colleague portfolio allocation is reviewed and actioned quarterly in advance
- Contribute to the development and execution of Affinity small business strategies
- Driving new business initiatives and growth strategies across the team
- Support and coach colleagues in managing a diverse portfolio of clients across various industries
**Skills and experience that will lead to success**
This position will suit someone with the following experience:
- Exceptional leadership skills
- Strong presentation, negotiation and influencing skills
- Client Services/Sales mentality and ability to make a connection with clients (Sales)
- Insurance industry experience
- Tier 1 Qualification
- Experience in building retention & growth
- Be a strong people leader
- Analyze information and data, to find opportunities and prioritize
**How we support our colleagues**
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
**#Aoncareers
-
Client Service Manager
1 week ago
Parramatta, Australia Easy Authoring Full time**3-month contract with potential extension**.**: - **Attractive Hourly rate up to $35/hr plus super**: - **Immediate Start | Parramatta** Easy Authoring is seeking an experienced Client Service Officer responsible for delivering high quality, consistent and timely services. **Purpose of the role**: The Client Service Manager is part of a Client Service...
-
Client Services Manager
1 day ago
Parramatta, Australia HSBC Full time-Job description **Some career choices have more impact than others.** At HSBC we exist with the purpose of _Opening up a World of Opportunity_. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that...
-
Client Service Officer
2 weeks ago
Parramatta, Australia Ampersand Full time**Contract Length: 3 months from start date - possibility of extension** **Location: Parramatta** **Pay Rate: $35 / hour plus super** Our client administers Trusts & Estates where the organisation has been appointed the Trustee of trust funds and/or as Executor/Trustee of a Will, when someone else is appointed but asks our client to take over their role,...
-
Client Services Officer
3 days ago
Parramatta, Australia Federal Court of Australia Full time$52,490 - $58,207 per annum plus superannuation - Ongoing - Full-time - Parramatta **Position Overview** The position of Child Care / Client Service Officer has responsibility for supervising the activities of children of clients of the Court. The first priority of the Child Care / Client Service Officer will be to supervise and ensure the safety of the...
-
Client Service Officer
2 weeks ago
Parramatta, Australia Ashdown Consulting Full time$35 p/h + super - 3 Month Contract - Parramatta **Client Service Officer | 3 Month Contract | $38.67 p/h Inc. Super** - **$35 p/h + Super**: - **3 month contract**: - **Parramatta** **About the Company** This is an exciting opportunity for a Client Service Officer to join a NSW Government Organisation based in Parramatta on a 3 month contract. In this...
-
Client Service Officer
5 days ago
Parramatta, Australia Ashdown Consulting Full time$35 p/h + Super - 3 Month Contract (potential to extend) - Parramatta (Fully in office) **Client Service Officer | 3 Month Contract | $38.85 P/H inc. Super** - $35 p/h + Super - 3 Month Contract (potential to extend) - Parramatta (Fully in office) **About the Company** This NSW Government agency is entrusted with ensuring that clients' interests are...
-
Client Service Officer
3 days ago
Parramatta, Australia Link Group Full time**Overview** The purpose of the Client Service Officer (CSO) is to provide exceptional service and transactional administrative support to Tier 2 Employers. The role is recognised as highly collaborative within LINK Employer Services and will also support the Client Relationship Team and Employer Services Group to deliver seamless services to Employers to...
-
Client Services Representative
1 week ago
Parramatta, Australia Easy Authoring Full time**6 Month contract with potential extension**.**: - **Attractive Hourly rate of $34/hr**: - **Parramatta| Hybrid** Easy Authoring is seeking an experienced Client Service Representative to work on a large government project! **Key Accountabilities**: - Assist in the delivery of client service and support for victims of crime and ensure a timely service...
-
Client Service Officer
1 day ago
Parramatta, Australia Ashdown Consulting Full time$35 p/h + super - 3 month contract - Parramatta **Client Services Officer | 3 month contract** *** **| $38.67 p/h** **Incl. super** - $35 p/h + super - 3 month contract - Parramatta **About the Company** This NSW Government agency uses data and behavioural insights to drive improvements with government and provide services to NSW. We are looking for...
-
Client Service Officer
1 week ago
Parramatta, Australia AMP Limited Full time**The opportunity** AMP Bank Operations is responsible for delivering a client centric service offering that is enables AMP Bank strategy. The main focus of this role is on the client, with a large part of the workday involving processing client requests, monitoring and supporting all payment channels. **How you will make an impact** - Providing outstanding...
