Online Customer Care Agent

4 days ago

Alexandria, Australia True Alliance Full time

We are currently seeking a motivated and driven individual to join our Online Customer Care team based at our Alexandria Head Office. This is a hands on end-to-end role where you will work amongst a busy team to achieve Customer Service KPI’s across all our brands.

**ABOUT THE ROLE **
- Delivering optimal levels of customer service at all times;
- Liaising with Warehouse and Reverse Logistics teams;
- Work to achieve best in class customer service KPI’s, including NPS, CSAT, FCR and CAR;
- Providing key actionable insights from customer cases to team leader;
- Working with the team to maximise group output;
- Ensuring adherence of processes

**ABOUT YOU**

Of course, we are looking for someone who is enthusiastic, energetic, and someone that understands and lives our business culture. To be successful in this role, you will have a methodical approach to issues and problem solving. As well as this, the following experience, skills and attributes will contribute to your success in the role:

- Previous experience working in a customer service and administration team
- High level of attention to detail, with an organised and methodical approach to work
- Professional telephone manner
- A results focused problem solving approach

**GREAT BENEFITS**
- Staff discount off all True Alliance brands
- Excellent training and career opportunities
- $1,500 for every friend you refer
- Free on-site parking
- Flexible hybrid of work from home & office
- Great health & wellbeing initiatives
- Employee Assistance Program

**WHO WE ARE...**

True Alliance operates over 50 retail stores in a number of fast-paced, dynamic environments across Australia & New Zealand. The brands we sell include Lee, Wrangler, Riders, Speedo, Ben Sherman, Lacoste, Nautica, The North Face, Rockport, UGGand that's just to name a few. We are passionate about what we do, and we know our product better than anyone else out there.

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