Customer Care Liaison

4 days ago

Alexandria, Australia Camilla Full time

Our customer service model forms the beating heart of CAMILLA and our Customer Care Liaisons are our biggest ambassadors. They are at the front line supporting our Online and Retail channels with anything and everything that get’s thrown at them If you are a quick-thinker with a passion for luxury fashion and amazing customer service, this might be the perfect role for you.

Please note: This will be a 12-Month Maternity Leave Contract.

**So, what is a day in the life of a Customer Care Angel?**
- Working in the office or remotely, you may work across live chat, phones or on outstanding tickets
- Liaising with new and existing clients, offering angelic customer service
- Working with our warehouse to organize returns, refunds and exchanges
- Provide styling and product advice for our Online Channel
- De-escalate and resolve any difficult issues
- Assist with any staff orders and requests
- Support special events (e.g. in store collaborations and online warehouse sales)
- Work on improving processes and systems with the Customer Care Team Lead

**What are we looking for in our new CC Angels?**
- Experience in customer service and VIP management (min 1 year)
- Process oriented individuals
- Practiced escalation and de-escalation skills
- A passion for CAMILLA and ability to learn in-depth product knowledge
- A calm and resilient person with great tone of voice
- Independent workers who can work well remotely or in small teams
- Knowledge of systems Zendesk and Shopify preferred

**In return, CAMILLA offers some pretty amazing perks**
- A Health and Wellbeing offering including yoga, boxing and meditation
- Work place flexibility - we have a hybrid model to give you the support you need to help balance your career with the things that matter to you
- Paid Parental Leave
- Paid Volunteer Day Off
- Employee Assistance - free and confidential counselling service for all employees
- Stunning Head Office located in Alexandria, Sydney
- End of Month Birthday Drinks and Quarterly Angel Awards with epic prizes
- Pet friendly office
- A strong focus on personal and professional development
- Discounts and Uniform Allowances that will have you head to toe in CAMILL

With love xx
- At CAMILLA, you are seen for your heart, soul, talent, abilities, quirks, authenticity, drive, and individuality._
- We will adjust our recruitment process to support accessibility needs_
- Equality will know no boundaries within our walls and wherever we go._

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