Case Manager

**Independent Living Specialists** (ILS) have evolved over the last 17 years, to position itself as Australia's largest range of Physiotherapy and home care equipment.

We seek a **Full-Time Case Manager** at our **Eastern Creek Office** **who is available to work Monday-Friday.** This is a fast-paced but very rewarding role, that will require you to work efficiently and accurately.

With over 50 retail stores currently, and plans to dramatically increase our footprint nationally, we are now beginning to recruit for future expansion.

At ILS our mission is to improve the quality of life for our customers, and to ensure that they feel like they are also part of our family. If you yearn to be part of a business that will invest time into your development rather than feeling like 'just a number' then this is the opportunity you have been looking for

If you thrive on a challenge and are looking for a long-term career (and not just a job) within the Healthcare Industry, then this could be the one for you

**Responsibilities will include**:

- Plan, schedule and organise servicing of our products, including allocation of service technicians, coordinating spare parts and ensuring jobs are completed within service level agreements
- Raise transfers for spare parts and liaise with procurement on ETA’s to ensure spare parts are available for jobs as required
- Monitor, manage and report on defined service KPI’s, particularly around utilisation of technicians and resources
- Support field technical enquiries and provide appropriate assistance where required
- Cross train on other areas of the Service team so as to be able to back up the team as required
- Provide general administrative support to the Service Team
- Liaise with Customers, Field Technicians and other internal departments to get the best outcomes for our customers

**Your qualities will include**:

- Basic troubleshooting experience required, training will be provided
- Organized & Proactive
- Outgoing motivated personality
- Excellent communication with people from all walks of life
- A genuine desire to assist customers
- Warm and caring
- Love talking to people
- A flexible 'can do' attitude
- Strong initiative

**About You**:

- You may be studying or a recent graduate in a Health-related degree (Occupational Therapy, Physiotherapy, etc.)
- You will have a customer-centric mindset, because at ILS we are all about the customer
- You will be well-presented, professional and courteous.
- You will have fantastic interpersonal skills and love connecting with people from all walks of life.
- Have a genuine desire to help others with your knowledge and abilities
- You will be a self-motivated, creative thinker, able to problem solve and seek out new opportunities.

**What's In It For You**:

- A Permanent Full-Time role
- Flexible working.
- Company Paid Parental Leave
- Birthday and Volunteer Day Leave
- Professional and supportive team environment.
- Ongoing extensive training and coaching.

**Salary**: $60,000.00 - $65,000.00 per hour

**Benefits**:

- Professional development assistance
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- administration: 1 year (preferred)

Work Authorisation:

- Australia (required)