National Account Manager

Position Summary

Turn your dreams into reality, create the unthinkable and #ReImagineYourFuture.

Samsung is one of the most successful and fastest growing technology companies in the world. We approach everything we do with the spirit of a ‘joyful pioneer’- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone.

We are an extremely dynamic business, launching an incredible number and range of new products every year. We also firmly believe that our product ecosystem and portfolio of innovation set our brand apart.

It is the creativity and diversity of the people who work at Samsung that has made us one of the world’s most innovative companies and our people continue to drive our innovation forward. We have a passion for what we do and we employ like-minded people who want to continue to foster an open and collaborative environment in our business and with our partners.

The Opportunity

The National Account Manager assumes a pivotal role within our organisation, acting as the bridge between our brand and our retail channel partners, driving demand generation and supporting the revenue growth of Samsung’s Mobile Experience products.

This multifaceted role encompasses end-to-end responsibilities which includes the development and execution of successful sales strategies; relationship management of our retail channel partners; close collaboration with internal teams such as Product, Marketing, Retail/Field and other support functions; and regular forecasting/reporting of sales performance.

Role and Responsibilities

Strategy / Planning / Opportunity Development- Understand your account’s business strategies and motivations to maximise Samsung’s unique proposition- Develop, manage and measure your account’s performance through detailed business planning and regular reviews against plan, and implementation of a sound metrics-based approach to management- Optimise channel engagement between your account and our sales teams to drive a consistent sales outcome and positive customer experience- Leverage your account to identify, strategise and drive new product and solutions opportunities- Organize and manage monthly, quarterly and 6-monthly business reviews- Develop and customise ongoing tactical sales programs

Relationship Management- Build the appropriate network of relationships across proprietors and franchisees- Establish an engagement matrix and facilitate the development of additional relationships between Samsung and your account.- Strengthen the Samsung value propositions to the market through alignment and fine-tuning of your account activities- Ensure that your accounts are kept fully informed on all relevant Samsung initiatives, activities, product and solution developments through regular updates- Be the direct point of contact, as and when required- Be responsible at all levels for overall account relationship and performance

Business Management- Meet assigned financial targets and market share targets- Implement a sound forecasting method to provide Samsung visibility of future sales revenue (weekly, monthly and quarterly)- Track the current performance against agreed target and determine ways to increase sales- Achieve balanced sales performance across all of your account’s business units- Ensure that Samsung business processes are observed and that we act accordingly, based on established policies (this also includes formulating appropriate sales policies, practices and procedures where necessary)

Internal Collaboration- Closely collaborate with multiple support functions including Product/Category, Care, Commercial, Legal, PR amongst others to drive a favourable outcome for you and your account- Establish a communication plan for internal stakeholders, to keep them informed on your account’s performance and activity

The nature of this role and level of responsibility may require reasonable additional hours over and above 37.5 hours per week and may also require work outside of ordinary hours.

Skills and Qualifications- 5+ years of B2C/B2B2C National Account Management experience, ideally within the Mobility, Consumer Electronics, Telco/IT or other relevant industries- Experience in relationship selling, building and management- Experience in managing sales, forecasting, planning and promotions to drive revenue- Understanding of the mobility retail market within Australia, preferably with vendor/supplier management experience.- Proven track record of meeting / exceeding targets / expectations- Good analytical skills and attention to detail- Good Excel and PowerPoint skills- A drive to improve operational processes- Resilience, adaptable and agile - able to work well in a fast-paced environment and navigating changes

What sets us apart from the rest?

A global leader in all things innovation - this opportunity will fast track your career. You’ll be joining a tal