Associate Account Manager

4 days ago

Frenchs Forest, Australia TRULUX Full time

**Skills and Qualifications**

Background: Business, Marketing or related field.
- 1+ years of successful experience in Account Management/ Customer Relationship.
- Possess strong communication skills - verbal and written.
- Excellent organisational skills and a pro-active attitude.
- Ability to work cooperatively with others (teamwork).
- Strong understanding of CRM-related processes.
- Right to work in Australia.

**Position**

Entry level

**Experience**

1+ years

**Main responsibilities**
- Assisting Account Managers with pre & post-sales activities, such as providing product information, quotations and addressing client's inquiries (B2B and B2C).
- Assisting sales lead generation activities and maintaining CRM, workdrive, and other relevant systems.
- Assisting with the identification and recognition of new business development opportunities.
- Building strong & professional business relationships with clients.
- Following up on Client Accounts to assure their continuous satisfaction with Trulux services & products.
- Answering customer inquiries, scheduling meetings and sales appointments (i.e. general customer service).
- Providing troubleshooting assistance for orders, account statuses, and other challenges.
- Handling complaints.
- Ensuring the satisfactory implementation/installation/utilisation of products/ services.
- Promoting new products and services to existing customers.
- Assisting in the launch of new products (i.e. marketing, promotion, information, etc).
- Promoting new services/ products to maximise client satisfaction.
- Maintaining updated knowledge of company products and services.
- Streamlining Sales & Account Management processes within the Department, as well as assisting with the implementation of new processes to maximise productivity.

**Job Type**: Part-time

Pay: $46,769.95 - $65,000.00 per year

Expected hours: 24 per week

Schedule:

- 8 hour shift

**Experience**:

- relevant: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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