Researcher Experience Lead

**_Heads up This role is based in-person at our office in sunny Brisbane, Australia._**
**We're unable to offer sponsorship or relocation for this role.**

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**About Askable**

Hey, we’re Askable - the world’s most loved user research platform. Loved by whom you ask? Woolies, Qantas, Canva, BUPA, CommBank, NAB, Telstra, BBC, Mastercard and hundreds more. Not bad right?

Askable began in 2017 as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes we’d experienced firsthand. So, we set out to build a new way—one that makes quality research accessible to everyone, from Fortune 500s to startups hungry for insights.

By providing seamless access to high-quality participants and Certified Askable Researchers, we enable teams to scale research on demand, deliver insights faster, and, ultimately, build things that matter.

Now with offices in Brisbane, London, and Chicago, we’re growing the team to bring Askable’s research power to researchers everywhere, so they can make smarter, user-driven decisions.

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**Our culture**

Our culture drives everything we do. We live it, breathe it, and work every day to make Askable a place where people can thrive.
- We believe work should be fulfilling, exciting, and meaningful._

Here, you’re not just part of a team. You’re part of a community that cares about what they’re building and how they’re building it.

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**About the role**

**As Researcher Experience Lead, you’ll shape what it means to be part of the Askable Certified Researcher network.**

This isn’t a hands-on research or delivery role, but you will need to understand the rhythm, the nuance, and the real world pressures of delivering quality insights to stakeholders.

At Askable, our clients are researchers themselves. Your job is to ensure the freelance researchers we match up with clients live up to our professional standards and are not just capable, but confident, consistent, and client ready.

From onboarding to ongoing development, performance to community, you’ll design programs that elevate the researcher experience and, in turn, improve the outcomes we deliver to our clients. You’ll work globally, partner cross functionally, and help define our shared standard for high quality, human centred research.

If you love building systems that support people, care about the craft of research, and want to help set a new standard for research and insights delivery then this role is for you.

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**What you’ll do**
- This is a new role with lots of opportunity. We’re not expecting everything to happen at once. Some initiatives are already in flight, and others will take shape with your help. You’ll guide, collaborate, and lead thoughtfully, but we do not require this role to carry the weight of the world solo._

**Lead and shape our global researcher strategy**
You’ll help define how we attract, certify, support, and retain top tier researchers, aligning regional teams around one consistent, scalable experience.

**Connect researcher experience to client delivery**
The ultimate measure of success is client outcomes. You’ll help ensure every certified researcher is confident, capable, and set up to meet the needs of modern research teams consistently and professionally.

**Build the systems that enable researcher success**
You’ll deliver structured onboarding, define clear development milestones, and maintain practical tools like playbooks and training sessions. Your systems will give researchers what they need to succeed and help the business trust in consistent, high quality delivery.

**Enable researcher excellence**
You’ll run structured onboarding, create practical playbooks, and deliver targeted sessions to build confidence and consistency in how work gets done. When things go off track, you’ll step in with care and clarity.

**Support smart delivery decisions**
You’ll collaborate with Delivery teams to improve visibility into researcher availability, preferences, and past performance so briefs are matched quickly and accurately.

**Champion the researcher perspective**
You’ll build relationships with the researchers in our network, keep a pulse on what they need, and create structured ways to gather and act on feedback that improves the overall experience.

**Shape the tools that power our systems**
You’ll provide insight into how product and ops teams can support the researcher experience through better profiling, performance data, and streamlined processes.

**Support ARC and raise the bar**
You’ll lay the groundwork for a forum of senior researchers for Askable that will look for peer feedback, guidance, and shared ownership of quality standards across the network.

**Contribute to community and engagement efforts**
You’ll partner with Marketing and regional teams to inform and codesign programs like researcher spotlights, Slack engagement, events, and referral init