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Customer Support Associate

2 weeks ago

North Sydney, Australia Shift Full time

**Company Description**:
At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do.

Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for Australian businesses.

Trade Payments is Shift’s solution for Businesses that provide trade credit to their customers. The purpose of the Customer Support Associate role is to help the Trade Team with the daily operations and help our customers (Buyers) to signup, use their facility and provide support.

This is a unique opportunity to build experience across a range of commercial finance operations including settlements, credit analysis, sales, compliance & collections with the ability take your career in any of these directions as natural progression from this role.

You'll be based in our beautiful North Sydney offices. We offer a hybrid work arrangements (min 3 days in the office).

You'll be managing change requests on customer accounts (credit limit Increases, changes to payment days, requests for data) and ensuring that payments are processed correctly each day in the Equipment Line/Fit out and Trade products.

Furthermore, you'll be providing front line support to troubleshoot customers enquiries to ensure a frictionless platform experience.

**Qualifications**:

- Min 2 years experience in a customer support / phone based role
- Financial services sector experience strongly preferred
- Degree qualified preferred

**Additional Information**:

- Collaborative teams - a flat structure means everyone can learn from colleagues and senior leaders around the business.- Be involved - come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.-
- Flexible working environment - we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.-
- Family support - industry leading 26 weeks paid parental leave.-
- Varied workspaces - our office enables areas for collaboration, brainstorming and socialising as well as focus zones.-
- Range of benefits - supporting your physical, psychological and financial wellbeing.