Product Manager

**Howdy, we're Heidi**

**“The AI startup growing faster than Canva"**

That's what the Financial Review called us. In one year, we hit $15M ARR and became one of the fastest-growing companies in the world.

Two years ago, we pivoted from broad healthcare AI to building Earth’s finest clinical exoskeleton. Today we support over 2 million patient sessions weekly across 50+ countries. Hundreds of thousands of clinicians use Heidi to complete documentation.

Our mission is simple: double care capacity by eradicating non-clinically-useful busywork.

We've found product-market fit with individual clinicians through our freemium medical scribe, transforming unstructured clinical visits into structured text artefacts. Clinicians and organizations quite like it. Now, we embark upon consuming more than just documentation. Every new job a clinician delegates to Heidi makes patients feel more attended to, cleans up health system logjams, and lets clinicians be clinicians again.

That's where you come in.

**The role**

We’re looking for experienced Product Managers across a range of levels. PMs at Heidi require design-first thinking, detail-obsession, commercial savviness, and strong cross-functional collaboration.

You will own product strategy and vision, define your roadmap, and execute with a cross-functional teams.

You will report into one of the following areas: Enterprise, Payments, Models Platform, Special Projects, or [Redacted - we’ll tell you later ].

This role will be based in either our San Fransisco or New York City office.

**What you'll do**
- Own product strategy and roadmap for your domain, aligning cross-functional teams around a shared vision
- Obsess over clinician workflows - understand not just what they say they want, but what would actually transform their day
- Ship meaningful features by working closely with engineering, design, data and operations to launch them
- Work across pods and functions - from Engineering to Sales to Customer Success to other PMs - breaking down silos to deliver value
- Set clear goals and metrics for the team as well as new products and features and be held accountable to achieving them
- Build and nurture a strong team culture centred around collaboration, execution, and delivering results

**If we'd worked together the last 6 weeks, you'd have**:

- Zero-based a new strategy document identifying unique opportunities relative to market conditions, then worked with your EM to translate it into a concrete 2-quarter roadmap
- Spent a full day shadowing clinicians at one of our partner health systems
- Shipped an experiment that challenged a core assumption about clinician behaviour
- Written a product brief that engineering actually got excited about (rare, but it happens)
- Jumped into customer support tickets to understand why clinicians were struggling with a specific workflow

**What you'll need**
- 3+ years PM experience (PM), 4+ years (Senior PM), or 7+ years (Principal PM) - but we care more about what you've built than years on the clock
- A romantic streak about software - you believe products should be beautiful, not just functional, and that great design can transform someone's day
- Systems thinking that spans product, technical, and people - you see bottlenecks others miss and opportunities where others see constraints
- The disagreeableness to say the thing that shifts the entire room's perspective (and the tact to say it well)
- Self-directed learning habits - you're already experimenting with the AI tools that will be mainstream next year
- Work ON the business, not IN it - you set vision for your domain and connect it to company strategy, not just groom backlogs
- Data fluency - you run your own queries, generate your own insights, and make decisions based on evidence
- Technical depth to meaningfully contribute to architecture discussions and push back when needed
- Communication skills that work equally well with engineers, executives, and clinicians
- Context-switching abilities - startup speed when exploring, enterprise thoroughness when shipping
- Track record of shipping products with measurable impact on real humans

**If you answer 'NO' to these questions, this may not be the job for you**:

- Are you an execution powerhouse?
- Are you great at spot-the-difference puzzles?
- Is your product methodology suffuse with design thinking?
- Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?
- Does the prospect of re-energising our health systems make you feel fuzzy inside?

**Why Heidi?**

Our health systems hurt everybody. Systems are log-jammed, clinicians' lives degrade in quality, and patients churn through the meat-grinder.

This is neither a special nor interesting insight.

However, it means we're solving a real problem. Hundreds of thousands of clinicians use Heidi. Every clinician using Heidi gets hours back in their day. This is the starting point to build the pr