Claims Officer

4 days ago

Surry Hills, Australia NSW Government -NSW Police Force Full time

**Clerk Grade 3/4**:

- **Temporary, Full-Time up to 12 months**:

- **Surry Hills**

**About us**

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

**About the role**

We have an opportunity for a **Claims Officer** to be part of our Specialist Claims Unit team. The Case Officer will case manage Hurt On Duty (HOD) claims by current & former pre-88 police officers for HOD benefits in accordance with Police Regulation (Superannuation) Act 1906. These claims are based on physiological injuries and/or psychological conditions.

The position is ultimately responsible for managing the investigation & assessment of new and existing claims and the preparation of timely and relevant submissions & recommendations in determination of Pre-1988 HOD claims.

The position reports directly to Team Leader - Specialist Claims, Workforce Safety.

**What we can offer you**

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

- competitive salary;
- flexible work options;
- opportunity to purchase leave;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- free annual influenza vaccination;
- salary packaging options via superannuation contributions or a novated vehicle lease;
- convenient location for public transport and to shops.

**How to Apply**

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

**Target Question 1**:
Provide an example of when you have responded to a complex enquiry in a professional and sensitive manner. What communication and interpersonal skills did you use?

**Target Question 2**:
Provide an example of how you prioritise tasks in a high volume work environment and respond to changing circumstances. What are your considerations?

If you require any further information about this opportunity, please contact the hiring manager **Jaskirat Batra** via **0436 918 752**.
- an Australian Citizen;
- a permanent resident of Australia; or
- a New Zealand citizen.

**Our commitment to Diversity**

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

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