Fulfilment Operations Manager

**Job ID**: 298268
- **Date posted**: 14/07/2025

**Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. **What you need to know**Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Bonus programme (where eligible)
- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)- This role is Permanent, Full-time, 76hrs/fortnight
- This role requires availability to work a range of hours from 6:00am - 10:00pm weekdays and alternating weekends per fortnight (both Saturday and Sunday).

**About this work area**As Fulfilment Operations Manager your responsibilities will include:

- Leading, coaching, and developing a high-performing Fulfilment Operations team.
- Facilitating effective stakeholder relationships to ensure the IKEA Concept and commercial priorities are a living reality and support maximised goods availability and customer order fulfilment efficiency.
- Ensuring compliance with IKEA Code of Conduct, IKEA Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team.
- Effectively leading change when Implementing improvements, new processes, technologies, and ways of working.
- Placing a strong emphasis on nurturing well-being and managing performance, development, and actively planning succession.
- Effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations.

As Fulfilment Operations Manager, you have:

- A sound understanding of Customer Fulfilment, including analysis, performance monitoring and influencing factors.
- Proficiency embedding working methods that ensure operational excellence throughout Fulfilment Operations.
- Strong stakeholder management with a holistic business approach.
- Strong leadership skills with the ability to coach and develop diverse teams and experience planning succession.
- An extensive understanding of end-to-end supply chains, methods, policies, and industry requirements.
- Thorough understanding and leadership of safety and standard operating procedures for fulfilment.
- Competence in resource planning and navigating workload forecasts, and fulfilment flow allocation.
- The passion to lead with integrity and authenticity, championing IKEA’s values and encouraging your team to embody these principles in their daily work.
- The ability to coordinate, liaise and communicate with stakeholders effectively while driving the end-to-end functions within fulfilment operations.

To be considered for this role, experience in the following is essential:

- Minimum of 3 years’ experience in logistics or supply chain management delivering business and people results
- A comprehensive understanding of safety, standard operating procedures, and industry requirements in fulfilment and the ability to embed these into the culture.
- Proven experience managing effective internal and external stakeholder relationships to achieve fulfilment and business goals.
- Strong analytical skills and an ability to understand budget, cost and key performance measurements and translate them into actions.
- Strong communication and leadership, with a demonstrated capacity to lead teams, set clear priorities, delegate tasks effectively, and provide constructive feedback.

**We need people like you**At IKEA, work is so much more than a job. Come join us