Customer Contact Officer

6 days ago

Melbourne, Australia Serco Full time

Use your exceptional customer service skills to benefit members of the community
- Permanent Full Time - Working from home opportunities
- Able to start immediately

**About the role**:
Serco supports governments around the world in the delivery of essential public services. We provide innovative solutions to some of the most complex challenges facing governments, bringing our expertise and capability to transform citizen outcomes.

**About you**
- Customer service background
- Strong verbal communication skills
- A capable level of computer literacy
- An engaging phone manner
- A strong desire to learn new skills
- Resilience and empathy
- Australian Citizenship is essential

**What you will need**:

- A quiet home office space where you can work independently
- A reliable computer and internet connection
- A strong work ethic
- Availability to have your work hours rostered anywhere between 8am to 8pm, Monday to Friday.

**Benefits**:

- Live support from our leadership team
- Ongoing training and development
- Competitive salary
- EAP support
- Access to health and well-being programs
- Discounts to a large variety of retailers

Career development is a big opportunity here; with a large portion of our support and management roles occupied by team members who started in a Customer Contact Officer role. We provide a sense of meaning and purpose for our teams with what they do to support our Australian community. We are seeking inbound call service professionals, so communication skills and a supportive approach are essential. Further training in back office administrative processing is part of future opportunities in developing your career.

Eligibility for this role requires you to successfully complete a thorough Security Check and be an Australian Citizen.

**Join Us**:
Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.

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