Customer Contact Officer

2 weeks ago

Melbourne Eastern Suburbs, Australia HAYS Full time

Seeking experienced contact centre professionals to work in a 24/7 call centre handling inbound calls

**Your new company**

In The Customer Contact team they thrive in a dynamic and lively environment, characterised by its fast pace. Their top priority is meeting the ever-changing demands of customers, which means our focus and tasks can shift frequently. We value adaptability and flexibility, as they empower the team to smoothly navigate and adjust to evolving business priorities.

**Your new role**

**Your roles and responsibilities**

Availability and willingness to take on extra shifts when requested
- Proven resilience handling difficult situations over the phone
- High levels of adaptability and flexibility
- Ability to work in high paced environment
- Good customer service skills, willingness to help
- Punctuality and reliability
- Ability to follow procedures and processes
- Ability to navigate through various systems on the computer - CRM etc.

**What you’ll need to succeed**

You
**MUST be available 24/7** (this role includes day and night shifts)
- Demonstrated high-quality customer service in a fast-paced environment
- Agility and flexibility in adapting to changing priorities
- Intermediate computer skills, including Microsoft Office Suite (Outlook, Word, Excel)
- Proficient in using multiple software platforms simultaneously
- Excellent verbal and written communication, able to convey complex information to diverse audiences

**What you’ll get in return**

Office location Frankston, hybrid arrangements
- Competitive hourly rate, plus lots of overtime penalties
- Temporary contract for 12 months
- Minimum 20 hours a week (can be up to 40+ hours a week)

**What you need to do now**

**LHS 297508**#2782937

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