Customer Contact Officer

7 days ago

Melbourne Eastern Suburbs, Australia HAYS Full time

Seeking experienced contact centre professionals to work in a 24/7 call centre handling inbound calls

**Your new company**

In The Customer Contact team they thrive in a dynamic and lively environment, characterised by its fast pace. Their top priority is meeting the ever-changing demands of customers, which means our focus and tasks can shift frequently. We value adaptability and flexibility, as they empower the team to smoothly navigate and adjust to evolving business priorities.

**Your new role**

**Your roles and responsibilities**

Availability and willingness to take on extra shifts when requested
- Proven resilience handling difficult situations over the phone
- High levels of adaptability and flexibility
- Ability to work in high paced environment
- Good customer service skills, willingness to help
- Punctuality and reliability
- Ability to follow procedures and processes
- Ability to navigate through various systems on the computer - CRM etc.

**What you’ll need to succeed**

You
**MUST be available 24/7** (this role includes day and night shifts)
- Demonstrated high-quality customer service in a fast-paced environment
- Agility and flexibility in adapting to changing priorities
- Intermediate computer skills, including Microsoft Office Suite (Outlook, Word, Excel)
- Proficient in using multiple software platforms simultaneously
- Excellent verbal and written communication, able to convey complex information to diverse audiences

**What you’ll get in return**

Office location Frankston, hybrid arrangements
- Competitive hourly rate, plus lots of overtime penalties
- Temporary contract for 12 months
- Minimum 20 hours a week (can be up to 40+ hours a week)

**What you need to do now**

**LHS 297508**#2782937

  • Customer Contact Officer

    7 days ago

    Melbourne, Australia HAYS Full time

    CUSTOMER CONTACT OFFICER | 24/7 HOTLINE | HYBRID ARRANGEMENTS | OFFICE LOCATION FRANKSTON **Your new company** In The Customer Contact team they thrive in a dynamic and lively environment, characterised by its fast pace. Their top priority is meeting the ever-changing demands of customers, which means our focus and tasks can shift frequently. We value...

  • Customer Contact Officer

    3 days ago

    Melbourne, Australia Shore Solutions Full time

    We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Are you ready to join an exciting new opportunity working with an awesome team at Acquire BPO? Do you looked forward...

  • Retail & Events Team Representing Big Brands

    1 week ago

    Melbourne, Australia Chameleon Customer Contact Full time

    As Victoria re-opens after COVID-19 CCC's RETAIL & EVENT PROMOTIONS CAMPAIGNS are EXPANDING; with vacancies all over Melbourne & regional Victoria for; - Australian Firefighters Calendar (charity fundraising kiosks / promotions) - Byju's (children's online learning kiosks / promotions) - Dodo (NBN, electricity & gas kiosks / promotions) - HelloFresh (meal...

  • Customer Contact Officer

    2 weeks ago

    Melbourne, Victoria, Australia Acquire Intelligence Full time $50,000 - $60,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAt Acquire Intelligence, our mission is to help business work smarter.We bring together the best people, efficient...

  • Customer Contact Officer

    2 weeks ago

    Melbourne, Victoria, Australia Acquire Intelligence Full time $55,000 - $70,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAt Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient...

  • Customer Contact Officer

    2 weeks ago

    Melbourne, Australia Acquire Intelligence Full time

    We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! **At Acquire Intelligence, our mission is to help business work smarter.** We bring together the best people,...

  • Customer Contact Officer

    2 weeks ago

    Melbourne, Australia Serco Full time

    **Serco is a place where you can grow** Join a team of 10,000+ professionals across APAC and experience a place of challenge, opportunity, and reward. As part of our team, you will represent a Federal Government agency delivering services and support to Australians. We offer lots of opportunity for you to grow and flexible benefits to suit you in every...

  • Customer Contact Officer

    1 week ago

    City of Melbourne, Australia Acquire Full time

    Customer Contact Officer page is loaded## Customer Contact Officerlocations: Melbournetime type: Full timeposted on: Posted Todayjob requisition id: R11590We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to...

  • Customer Contact Officer

    1 day ago

    Melbourne, Australia Serco Full time

    Use your exceptional customer service skills to benefit members of the community - Permanent Full Time - Working from home opportunities - Able to start immediately **About the role**: Serco supports governments around the world in the delivery of essential public services. We provide innovative solutions to some of the most complex challenges facing...

  • Customer Contact Officer

    10 hours ago

    City of Melbourne, Australia Acquire Full time

    Customer Contact Officer page is loaded## Customer Contact Officerlocations: Melbournetime type: Part timeposted on: Posted Todayjob requisition id: R11615We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to...