Service Desk Analyst

2 weeks ago

Adelaide Region SA, Australia DXC Technology Full time

**Responsibilities**:

- Provide technical resolution, IT administration and troubleshooting across a wide range of ICT platforms including Microsoft Windows, Office 365, Active Directory, Exchange and Azure
- Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
- Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Begin to proactively assist customers to avoid or reduce problem occurrence.
- Work is often reviewed by Supervisor or Team Lead.

**Education and Experience Required**:
High school education or equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1-year general work experience, or equivalent college level education.

**Knowledge and Skills**:

- Outstanding customer service skills.
- Excellent phone manner with great written communication skills.
- Articulate in excellent written and verbal communication skills.
- Experience in either a customer facing role or remote support.
- Demonstrated problem solving skills.
- Accuracy in data entry.
- Excellent fluency in language to be supported.
- Experience in a phone based remote role, e
- support, e-chat, or similar.
- Familiar with computer hardware and with basic networking knowledge
- Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.

**_ Please note:_** To be considered for the role, you **must** be an **Australian citizen**.

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