Operational Excellence Analyst

**Closing date**: 15th October, 2024**

**Your new role with Bendigo Bank is just a few clicks away.**

As the **Operational Excellence Operations Analyst, **you will form a key influence in providing a deeper insight to our workforce and therefore, the capacity to respond to our work volumes across multiple functions and business units. You will be providing the business with recommendations to increase operational efficiency whilst reducing costs across the enterprise.

As the OE Operations Analyst, you will bring your relationship building skills to work broadly across the bank to ensure employees with the right skills are working at the right time to meet our customers’ expectations and needs, and therefore ensure customer satisfaction and business continuity. You will continuously evaluate and refine the workforce planning processes and strategies to enhance efficiency, effectiveness, and organisational agility. You will work alongside finance to ensure short-and long-term capacity plans are provided promptly and align with budget and commercial objectives whilst integrating workforce plans with recruitment plans.

You will bring your passion for data to work with senior leaders to model a range of scenarios for improvement in managing their workforce and costs and highlight the cost to benefit realization analysis on multiple workforce scenarios. You will also create models that focus on optimising process and resource allocation to enhance productivity and reduction of costs.

So, if you are an individual with a curiosity for data influence on business operations and have a passion for relationship building, this is the role for you

**As our new Operational Operations Analyst, you will bring the following skills**:

- Previous experience in a workforce planning role in a sizable and complex workforce would be advantageous.
- Ability to distil data to senior stakeholders across the business and the ability to challenge the status quo.
- Exposure to organizations that have undergone change or a large-scale transformation and the ability to work with stakeholders resistant to that change.
- High level of resilience and the ability to back your accuracy of data and data interpretation.
- Advanced knowledge or forecasting methodologies (essential)
- Advanced knowledge of excel and Power BI (essential)
- Understanding of operational systems i.e. Active Ops/Control IQ (preferred)
- Deep knowledge of data analytics and reporting
- AI/Machine learning experience

**We offer flexible work options that put our people first and a hybrid model of minimum x2 days in a local Head Office p/week.**

This role is a full time, permanent role, based at any of any of our head office locations.

**About Bendigo Bank**

With over 7,000 employees, we are Australian’s fifth largest retail bank with a vision our purpose - ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

**Our perks and benefits**:
Belong to a wonderful team of people. Know how we know they’re great to work with? They told us Great benefits, work life balance and flexibility
- Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
- We know the last few years have been rough, so we have partnered with **Sonder** as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

**Still in two minds?**

We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.