Operational Excellence Coach

**Position Description**:PD_Operational Excellence Analyst (1).pdf

**Your new role with Bendigo Bank is just a few clicks away.**

As the **Business Analyst Performance Optimisation **you will form a key influence in the Operational Enablement Function that focuses on supporting process efficiency and compliance, customer experience enhancements, financial returns for the enterprise and improving the employee experience.

You will focus on supporting the ActiveOps framework implementation across Operational Teams and administering requests and solving it within the defined SLA’s. You will deliver consistent operational productivity and performance data reporting across various operational teams and conduct analysis against defined performance metrics to identify efficiency.

You will work closely with other members of The Operational Enablement Department to review opportunities to support the Bank to become more productive and efficient. You will also work broadly across all business units to ensure a good understanding of workplace practices and how new frameworks and support can be implemented.

**As our new Business Analyst Performance Optimisation, you will bring the following skills**:

- Highly developed time management skills and the ability to prioritize work to ensure deadlines are met
- Advanced interpersonal communication skills with the ability to influence relationships in conjunction with strong listening, verbal and written communication skills
- Proactive, innovative and prepared to go the extra mile to deliver exceptional customer service
- Demonstrate strong problem -solving skills and an ability to interpret business needs and propose recommendations
- Strong analytical and interpretation skills, including the ability to gather requirements, identify and analyse options, draw logical conclusions and make quality recommendations
- High level of attention to detail
- Reporting and analytical skills (previous experience in PowerBi dashboard) highly regarded.
- Ability to work in a fast paced environment

**We offer flexible work options that put our people first and a hybrid model of x2 days in a local Head Office p/week**

This role is a full time, permanent role, based at any of any of our head office locations

**About Bendigo Bank**

With over 7,000 employees, we are Australian’s fifth largest retail bank with a vision our purpose - ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

**Our perks and benefits**:
Belong to a wonderful team of people. Know how we know they’re great to work with? They told us Great benefits, work life balance and flexibility
- Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
- We know the last few years have been rough, so we have partnered with **Sonder** as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

**Still in two minds?**

We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.