Help & Advice Team Leader - Remote

4 days ago

Padstow, Australia DuluxGroup Full time

**Work options**: Hybrid

This role will require at least 2 days a week in Padstow
- Great exposure to a broad network across Dulux and opportunity for career progression
- Exciting opportunity to support a well-known and reputable brand
- Be part of a supportive and flexible culture

**About the role**

Reporting to the Manager of Dulux’s Help & Advice, you will play a key role in the development, mentoring, and performance of a team of Technical, Online, and Customer Service Consultants, ensuring we provide a great consumer experience across our Dulux Paint, British Paints, Woodcare products, Acratex, Protective Coatings, and Porters product ranges.

**Responsibilities**
- Rostering
- Conducting team meetings and performance reviews,
- Appropriate escalation of issues or complaints
- Solving of technical issues

**Benefits**
- Support for your health and wellbeing via our ‘Wellbeing at Dulux’ program
- Supporting the Community’ action day for you to give back to your community
- Access to learning and development opportunities to accelerate your growth
- Generous parental leave offering for primary and secondary carers
- True recognition through our various employee award schemes
- Access to the DuluxGroup product ranges at a generous discounted rate
- There may be slight variations between Australia and New Zealand or Permanent and Fixed Term workers_

**Skills & Experience**
- Genuine desire to lead, motivate and empower a team;
- Competent knowledge of the complaint’s management process and consumer rights legislation;
- Strong technical knowledge (training will be provided), ideally within the paint or DIY environment
- Ability to put the customer at the forefront of everything you do
- Good working knowledge of CRM systems as well as the ability to effectively communicate with others both inside and outside of the business
- Proven experience leading and supporting a successful team and raising capability/performance

**About DuluxGroup**

DuluxGroup is a leading marketer and manufacturer of premium branded products.

We employ approximately 8,000 people in Australia, New Zealand, Papua New Guinea, South-East Asia, China, United Kingdom and Europe.

DuluxGroup is made up of six main business areas comprising of 50 well recognised brands, this opportunity sits within our Dulux Paints and Coatings business. Dulux Paints and Coatings is Australia’s leading marketer and manufacturer of premium branded decorative paints, woodcare coatings and texture coatings.

**Culture**

At DuluxGroup, we are united by a shared set of values and behaviours that guide the way we work. We offer a supportive and collaborative workplace that values a diversity of perspective. We strive for an innovative, flexible and inclusive workplace where employees can perform at their best.

DuluxGroup welcomes qualified applicants, regardless of your gender, sexual orientation, race, religion, age or disability. Talent is our only criteria. Let us know if you need any special accommodations to participate fully in the recruitment process.

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