Client Relationships Team Lead

**Are you a passionate and dedicated Child & Adolescent Psychologist looking to join a supportive team in Geelong or Werribee?**:

- Hopscotch & Harmony is a well-established and respected multi-award winning private practice that has a strong focus on child and adolescent mental health and neurodiversity-affirming assessments.

We are looking for motivated and passionate psychologists who would like to further their career in our collaborative, client-centred child and adolescent private practice at our Werribee practice in Melbourne's west and Belmont in Geelong.

We pride ourselves in being a warm, friendly practice, and we welcome driven, passionate psychologists who enjoy a supportive team environment.

We offer full-time or part-time employment if your priority is stability and leave entitlements, and we offer contracting agreements for psychologists if you prefer autonomy and independence.

**Client Relationships Team Lead (Reception and Admin)**

We’re seeking an experienced Reception & Administration Team Leader to join our psychology clinic, which operates across two locations in Belmont and Werribee.

This is a permanent part-time or full-time leadership role offering variety, responsibility, and the opportunity to make a meaningful difference in the lives of our clients. You’ll work primarily at one location while providing support to both.

**About the Role**
This pivotal role is focused on leading our reception and administration team to deliver excellent service and support to clinicians and clients. You’ll oversee operations, mentor the team, and manage day-to-day workflows across our two locations.

**Key Responsibilities**:

- Lead the reception and administration team to provide an organised, efficient front desk.
- Oversee rostering, onboarding, and mentoring of team members.
- Act as the first point of contact for team support and escalated client queries.
- Office management
- Provide exceptional customer service in person, online, and over the phone.
- Maintain and improve clinic processes, policies, and compliance with healthcare regulations.
- Participate in senior management meetings to contribute to the clinic’s strategic goals.
- Step into front desk duties when needed, setting a high standard for the team.

**About You**
You’ll thrive in a fast-paced, client-centred environment and enjoy solving problems while leading a team. You’re tech-savvy, adaptable, and passionate about delivering exceptional service.

**Key Selection Criteria**:

- Previous experience in an allied health, medical, or general practice reception or leadership role.
- Strong communication and customer service skills with a friendly, empathetic demeanour.
- Proficiency in allied health/medical practice software and cloud-based systems.
- Exceptional organisational skills and the ability to multitask effectively.
- A proactive problem-solver with a can-do attitude.
- Reliable, punctual, and adaptable to the needs of the clinic.
- Willingness to undertake a Police Check.

**Why Join Us?**
- Be part of a dynamic and supportive team in a highly regarded clinic.
- Flexible working arrangements across two locations.
- Permanent part-time role with opportunities for growth and development.
- Competitive salary, based on experience.

Join us in making a meaningful impact on the lives of our clients. We look forward to welcoming you to our team
- Why a career with Hopscotch & Harmony Psychology?
- You can be confident that you are joining a friendly, supportive and well-established practice with strong leadership.

Our team members are so dedicated to making Hopscotch & Harmony an exceptional, innovative practice that we have been awarded Wyndham Council's best service based business three times, and have been a finalist in the Australian Allied Health Awards for Excellence in Paediatric Practice. Furthermore, our Director, Jessica Cleary won the 2022 Allied Health Awards _Australian Psychologist of the Year_ and was a recipient of the 2022 _Allied Health Leadership and Management Excellence_ award. Our Practice Manager, Laura Robinson was awarded _Australian Practice Manager of the Year_ 2021.

We hire for cultural fit and especially employ psychologists who are committed to our company values of Belonging, Integrity and Courage.
- What we've learned over the years...
Although our team members bring their unique selves to their jobs, over the years we have found that our thriving, most satisfied psychologists have the following traits in common:

- A can-do attitude
- Resilient
- Demonstrates initiative... but knows their limits
- Organised...but not perfectionistic (we'll help you with that)
- Curious and interested in learning new ideas
- Self-aware and reflective
- Comfortable communicating with a range of people
- Confidence to work independently
- Comfortable with technology
- Is invigorated by their client work