Community Capacity

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

Do you want to work with a leading purpose driven, community-based organisation?
SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.

About the Role

The Community Capacity & Business Growth Officer is responsible for carrying out strategic community engagement, partnership, business development, and stakeholder engagement activities to engage with community and identify areas for potential growth, partnership, or other capacity building opportunities. The Community Capacity & Business Growth Officer actively engages with the community and community organisations to create community partnerships and to establish referral networks to increase client referrals and participation in the programs that SSI delivers.
The Community Capacity & Business Growth Officer will also work closely with the Business Growth team on capacity building projects such as researching and identifying new business opportunities, preparing tenders or grants, gathering information or data, report writing activities, and other associated activities to lead to the overall growth of SSI’s Employment Services programs.

**Key Responsibilities**:

- Deliver on projects resulting in increased capacity and business growth for the SSI Employment Services division in the communities that SSI operates in as well as new geographical areas.
- Carry out community engagement, partnership development, and business development activities to build awareness of the SSI brand and the services SSI delivers in the local communities it operates in.
- Work in partnership with community organisations and support the communities that SSI operates in.
- Develop positive business relationships and establish SSI as a “provider of choice” for community organisations, industry bodies, and other referral providers.
- Ensure high level quality customer service, record keeping, and full compliance in line with SSI’s service
- delivery model, SSI’s policies and procedures, and any contractual guidelines and requirements.

Selection Criteria
- Qualifications in Business Management, Project Management, Marketing, or similar qualification desirable or be willing to work toward
- Customer centric approach and the ability to work towards customer service standards, KPIs, and targets.
- Excellent communication skills, including presentation skills, negotiation skills, persuasive ability, and the ability to build rapport
- Relationship building skills, and the ability to grow networks and new business relationships with clients, employers, industry, and community.
- Good working knowledge of local, state, and national labour markets.
- Strong ethics, accountability, and integrity.

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide thought leadership within our sector nationally and globally.

About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight.
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and we are committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.