Unified Communications Technician Ffs

5 days ago

Ipswich, Australia Queensland Health Full time

**The role**:
You will Provide high level technical knowledge advice and skills in both the analysis of data network and unified communications systems as well as the design and management of complex system integrations. This includes the formulation, design and provision of appropriate solutions, improvements and technical design documents for use in complex and clinical installations.

**In addition to this, you will be responsible for**:

- Supervising a small team to provide high level technical knowledge for 2nd level support and incident resolution, advising on technical direction and instigating alternative courses of action when deemed appropriate.
- Documenting and maintaining the data network and unified communications infrastructure within the Digital Partnership Team encompassing touch points across all connected systems.
- Contributing to the monitoring and preparation of appropriate reports, documentation and recommendations on the operational performance of the enterprise infrastructure within the Digital Partnership Team.
- Providing input into effective change, problem management, capacity planning, incident management, risk management and continuity planning utilising industry best practices in systems support and service delivery, compliant with the Information Technology Infrastructure Library (ITIL) framework.

Are you right for this role?
You will have skills in the analysis and problem solving of unified communication system issues and the formulation, design and provision of appropriate solutions and improvements, including the recommendation, documentation and implementation of ICT changes.
Furthermore, you will have the ability to supervise a small team of technical staff to achieve and exceed defined service levels, incorporating training and staff development opportunities

**About Unit Program - eHealth Queensland**:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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