Information Communications Technology Officer

1 week ago

East Melbourne, Australia Downer Group Full time

**A new name, a bright pathway ahead**

Part of Downer Group, our newly formed Social Infrastructure and Citizen Services business unit brings amazing capability to the people of Australia and what matters most to them. We run hospitals, manage client data centres, we take asset management risk, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces. Arguably no other business within Downer better embodies our purpose; _to enable our communities to thrive._

**Join us on the journey**

Beyond the day-to-day responsibilities, you can also expect to be involved in the advancement of our Technology & Innovation function; from innovating processes, to assisting on a variety of internal projects.

**What you’ll do**

The role has a broad remit, with key responsibilities outlined below:

- Conduct training sessions & workshops to educate users on operational technology systems.
- Document & maintain technical support procedures, troubleshooting guides, and knowledge base articles.
- Stay updated on industry trends to provide informed recommendations for operational technology solutions.
- Collaborate with cross-functional teams to resolve complex technical issues & implement system improvements.

**What you’ll bring**
- Relevant tertiary qualification and/or industry certification would be highly regarded.
- Experience in a similar role, supporting Applications, Windows Server and Linux, Windows desktop and Microsoft Office suite.
- Intermediate knowledge of VMware, Hyper-V, and Microsoft Servers.
- Intermediate knowledge of Microsoft End User Compute, including Windows 10 and Microsoft Office Suite.
- Fundamental understanding of Networking principles.
- Familiarity with ICT best practices, ITIL framework, and ITSM principles.
- A customer-centric mindset, with an aptitude for problem solving and troubleshooting.
- Excellent organisational and prioritisation skills.

More than anything, you’ll have a strong work ethic, a positive attitude, and a drive to provide high quality outcomes for the Social Infrastructure and Citizen Services business unit and our clients.

**Why work for us?**

Working for the Social Infrastructure and Citizen Services business unit, means being part of something new and exciting. With a bright future ahead of us, you find purpose here and have the opportunity to directly impact and contribute positively to our future. You’ll also find a range of benefits available such as:

- Training and development to support your career.
- Internally mobility options across the Downer Group business
- Affordable healthcare covers, discounted car purchase and rental (with selected brands), and other retail discounts.
- An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.

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