Customer Service Officer

With a mission to empower individuals and strengthen communities, YMCA Queensland has been at the forefront of creating positive impact in the lives of people across the region since 1864.

The organisation offers a diverse range of community-focused programs and services including fitness and recreation, youth development initiatives, community outreach efforts and education services catering to individuals from early learning through to high school graduation.

Committed to inclusivity, diversity and social responsibility, YMCA Queensland is a dynamic force for positive change.

Driven by our core values of honesty, caring, respect and responsibility, we believe in creating a workplace culture that reflects these principles, fostering an environment where individuals can thrive personally and professionally.

YMCA Warwick Indoor Recreation and Aquatic Centre is seeking a passionate and experienced Customer Service Officer to join our team.

**ABOUT YOU**

Are you passionate about fitness, health and providing exceptional customer service? We are dedicated to helping our community lead healthier, happier lives. This is an exciting opportunity to be part of a dynamic team and make a positive impact on the lives of others.

You will be willing to collaborate with colleagues to ensure a positive experience for everyone who walks through our doors and able to understand and respond to the needs of our members and guests with compassion and understanding.

**ABOUT THE ROLE**

As a Customer Service Officer, you will be responsible for:

- Providing an exceptional level of customer service to all members and visitors, ensuring they feel welcome and valued during each visit.
- Completing all necessary administrative tasks as required by the management team. This includes membership processing, data entry and handling enquiries, concerns and compliments.
- Assisting in promoting and facilitating our fitness programs and classes, helping members find the right activities to meet their fitness goals.
- Maintaining a thorough understanding of our facility, including equipment, classes and services offered, in order to assist patrons effectively and actively promote the business.
- Ensuring adherence to safety protocols and policies, helping to create a safe and welcoming environment for all patrons.
- Promote and facilitate the sale of merchandise, food and beverages as required.
- Perform opening and closing duties, including cash counting, till balancing, daily cash reconciliations and banking as needed.

**SELECTION CRITERIA**
- Previous experience in customer service or a related field preferred
- Excellent communication and interpersonal skills
- Ability to multitask and work effectively in a fast-paced environment
- Basic computer skills and familiarity with administrative tasks
- Current First Aid and CPR certifications (or willingness to obtain)
- Current Police Check (or willingness to obtain)
- Availability to work flexible hours, including evenings and weekends

**WHY THE Y?**

At YMCA Queensland, we offer you more than just a job; we promise you a purposeful and fulfilling career where together we create a brighter, healthier future for our communities. If you are passionate about making a difference, we encourage you to become a part of something inspiring.

In addition to working in a truly inclusive culture where diversity is celebrated, we also offer the following perks:

- Free YMCA gym membership with no additional cost to attend a wide range of classes, including yoga, boxing, HIIT and more
- Discounted rates at our childcare facilities, with a network of almost 60 centres across Queensland
- How about a staycation? Receive discounted rates at the George Williams Hotel in Brisbane CBD
- Enjoy discounted rates on selected healthcare through Medibank Private
- Free online counselling sessions for employees and their immediate family through the Y’s Employee Assistance Program
- Exclusive rates, discounts and lifestyle benefits through our Workplace Banking partnership with Commbank
- Subsidised car parking when based at the Fortitude Valley office

**HOW DO I APPLY?**

Please submit your resume and a cover letter outlining why you are passionate about fitness and how your skills align with the responsibilities of this role.

**Our Commitment**

The YMCA is an equal-opportunity employer and is committed to safeguarding children and young people.

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