Customer Service Officer

6 days ago

Warwick, Australia YMCA Brisbane Full time

**WIRAC** is home to Warwick’s largest range of aquatic facilities and a 24/7 fully air-conditioned gym with facial recognition. We have a hydrotherapy magnesium salt pool, heated lap pool, learn to swim pool and river rapids pool.

We are now seeking a **Customer Services Officers **to join the team at **YMCA WIRAC **on a **casual basis.**

**ABOUT THE ROLE**

You'll be the sparkle in someone's day as you provide a genuine and warm customer service experience. The role is all about your captivating personality helping members feel welcome every time they walk through our doors. You'll be the face of The Y and offer an engaging and fun atmosphere while you answer general enquiries, facilitate membership subscriptions, bookings, enrolments and promote our programs and services.

The role of **Customer Service Officer** involves (but is not limited too):

- Providing high quality, efficient, friendly service at reception, over the phone and in all written correspondence;
- Ensure timely response to customers' needs or concerns
- Provide information about and facilitate memberships, enrolments and bookings
- Marketing and promotion of our programs and services to potential, new and existing members.
- Perform opening/closing duties including cash counting, till balancing, daily cash reconciliations and banking

**ABOUT YOU**
- Previous experience in a similar role (Customer Service)
- Demonstrated ability to perform a range of administration duties, which include data and word processing, filing, photocopying and reception with the ability to prioritise work and meet set deadlines
- Ability to work as part of a team as well as to self-motivate and work autonomously
- Demonstrated exceptional interpersonal and customer service skills and phone manner
- Excellent computer skills using a variety of systems (POS, Outlook, MS Word/Excel)
- Be flexible to work early mornings, evenings and weekends
- Current First Aid and CPR Certificates or be willing to obtain these
- Currently possess, or be willing to obtain a National Police Check

**BENEFITS**

YMCA also offers an employee benefits program which includes the following:

- Free YMCA gym membership;
- Discounted accommodation rates at the George Williams Hotel;
- Discounted rates at our childcare facilities
- Discounted rate on health care through; Medibank Private;
- A range of online benefits through our online employee discounts and benefits program.

**APPLICATIONS**

To apply, please click the **'apply'** button and submit your resume and a covering letter detailing how your experience meets the selection criteria

**Our Commitment**

The YMCA is an equal opportunity employer and is committed to safeguarding children and young people

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