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Debt Recovery Officer

3 weeks ago

Adelaide, Australia SA Government -DEPARTMENT FOR INFRASTRUCTURE AND TRANSPORT Full time

**Department for Infrastructure and Transport**
**Job reference**: 655289
**Location**: 5000 - ADELAIDE
**Job status**: Ongoing
**Eligibility**: Open to Everyone

At the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We are responsible for delivering a multi-billion-dollar pipeline of transformative transport and social infrastructure projects, operating and maintaining thousands of kilometres of roads and managing our city’s public transport network. Our work encompasses every part of our State; from our cities to our regions, connecting and strengthening community.

We value diversity and inclusion and foster an environment of collaboration, flexibility, and support for our people.

**The Opportunity**
An opportunity exists for a highly motivated, experienced and skilled Debt Recovery Officer to join our Claims, Debt Recovery and Insurance Unit, within the People and Corporate Services Division of the Department. The Debt Recovery Officer plays a key role in managing the Department’s broad debt portfolio; providing information and advice and contributing towards effective management of customer accounts and maximising recovery rates for the Department.

You will be provided with autonomy and genuine flexibility within a small team, which is focused on providing value-adding services across the Department.

The Debt Recovery Officer is responsible for timely and professional advice and services through the Department’s end-to-end debt recovery process. The Debt Recovery Officer is required to liaise with relevant internal and external stakeholders, manage client enquiries, providing prompt and accurate information, and contribute to robust reporting and documentation.

**About You**
We are looking for a Debt Recovery Officer with:

- **Strong understanding and demonstrated experience** working with a collections portfolio.
- **High level of attention** to detail and organisation.
- **Effective verbal and written communication** skills.
- **Proven ability to work effectively** in a collaborative, small-team environment.
- **Excellent stakeholder liaison** and relationship management skills.

If you are looking for a new opportunity contributing to the variety of work and achievements of a small, supportive, and collaborative team with a dynamic environment then this could be the role for you.

**Special Conditions**
A National Police Check (NPC) is required prior to employment with the Department for Infrastructure and Transport which must be renewed every three years.

Some out of hours and weekend work, along with some intra/interstate travel requiring overnight stays, may be required.

**Remuneration**
ASO3 - $67,589 to $72,033 pa + superannuation.

**Enquiries**
Danica Horvat
Team Leader, Claims Debt Recovery and Insurance
Telephone: (08) 7133 2205

**Application Instructions**
Applications can be submitted online by clicking the 'Apply' button.

Applicants are required to submit a CV and a Cover Letter of no more than 2 pages addressing the selection criteria in the attached Role Statement.

**Our Commitment**

As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody.

Role Statement - Debt Recovery Officer (ASO3)

**Applications close**: 10/03/2025 9:00 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.