Customer Service Representative

**About the role**

Working with our Customer Service team you will be responsible for withholding a depth of knowledge of our products and customer’s and will manage our customer’s journey from Sales Representative through to the shipment of goods here at MCC. This is a great opportunity for someone with a great customer centric background to progress your career and be part of a global organisation.

An exciting and immediate opportunity for a Customer Service Representative to join our established team based at our Melbourne plant. This permanent full-time role will consist of 38 hours per week from Monday - Friday, 9am to 5pm.

Duties include:

- Provide excellent customer service throughout our customers journey here at MCC.
- Develop and remain committed to a thorough understanding of MCC’s products, services, policies, and processes to provide accurate and up-to-date information to customers.
- Completes non-compliance reports as required.
- Handle numerous orders simultaneously and follow their pathway to different situations.
- Collaborate across our internal teams to coordinate and support the customer journey and provide support for fellow colleagues during times of absence or peak periods.
- Exhibits understanding and appreciation of opposing perspectives on issues and adapts a flexible approach as situations change.

**About you**
- Intermediate proficiency personal computer skills using the windows operating system.
- Certificate III or higher in Administration, Customer Services, Sales or similar (not essential)
- Ideally you will have experience in customer service within the manufacturing industry.
- Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication skills.
- Excels in organisation & time management skills and is flexible & adaptable to changing workload.
- Familiarity with CRM software or other customer support tools (Radius preferred)
- Experience with automation engine (AE) platforms such as Esko & MultiArtTM (not essential)
- Full colour vision (no colour blindness).

**The benefits**
- Competitive remuneration
- Free onsite parking
- Health & wellness program
- Local & global career opportunities to development & build your brilliant career (encouraged & supported)
- Private health insurance discount
- To help employees thrive at home & at work, we offer an Employee Assistance Program (EAP), a free confidential support service.
- Employee referral program, our employees are rewarded for helping us find great talent.
- Reward & recognition programs aligned to our values and with high performance.
- Regular social events encouraging a fun & friendly environment.
- Supportive & inclusive environment
- Part of an organisation that strongly believes in sustainability goals to make a difference to our planet.

**About MCC**

Established in 1903, MCC has grown to become the world's largest leading & most award-winning label print manufacturer. We strive to deliver label innovation & are producers of the world’s most prominent brands in Beverage, Wine & Spirits, Food & Diary, Personal Care & Beauty, Home Care & Laundry, Healthcare, Durables & Technical and Automotive & Chemical consumer products. We employ 13,000+ dedicated people worldwide with business operations in 100+ plants in 29 Countries. Within Australia & New Zealand alone we operate 14 label producing operations with 1100+ employees including Kiwi Labels, Rapid Labels & MCC Verstraete Australia businesses.

**Diversity & Inclusion**

At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation, or life stage. We encourage & welcome all genders, people of disability, first nations people, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.