Service Desk Officer

2 days ago

Brisbane, Australia Hudson Australia Full time

**KEY RESPONSIBILITIES**:

- **Service Desk Experience**: Utilize your service desk experience to promptly address and resolve technical issues raised by end-users.
- **User Access Management**: Complete user access requests to various systems, ensuring security and compliance standards are maintained.
- **ITIL Processes**: Follow ITIL processes in service desk management to uphold best practices and ensure a structured and efficient approach to service delivery.
- **Problem-Solving**: Demonstrate strong problem-solving abilities to identify root causes and implement permanent solutions for recurring issues.
- **Vendor Liaison**: Collaborate with third-party vendors on service requests, maintaining positive relationships and ensuring timely resolution of issues.
- **Communication Skills**: Possess excellent communication skills to interact with end-users and team members, conveying technical information in a clear and understandable manner.
- **Proactive Approach**: Be self-driven and proactive in your work, taking the initiative to identify and address potential issues before they impact the user experience.

**QUALIFICATIONS**
***
Hold relevant computer engineering or technical qualifications, with a strong foundation in IT support and service desk management.

**DESIRABLE SKILLS**
- **Microsoft Azure Portal**: Experience with the Microsoft Azure portal, demonstrating proficiency in cloud services and solutions.
- **Dynamics CRM**: Familiarity with Dynamics CRM is a plus, showcasing your ability to work with customer relationship management systems.

Your interest will be treated in the strictest of confidence.

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