Care Partner

21 hours ago

Burwood, Australia Australian Unity Full time

The Home Health service program provides in-home support services to aging clients, helping them live independently, supported, and empowered within their own homes and communities.

As a **Care Partner**, you will be the primary point of contact for our customers in Inner West Sydney, NSW.

**About the Role**:
The Care Partner works within a multidisciplinary team in a vibrant and supportive community of connected health and care professionals. Together, they empower customers to understand their wellbeing needs and navigate complex healthcare systems, networks, and relationships. They deliver quality, safe care that enables customers to live and age well at home or in a place of their choosing.

**Key Responsibilities**:

- Manage and ensure customer needs and goals are met through assessments and care planning.
- Address clinical and social needs during key care transitions to reduce unnecessary post-acute utilization and preventable readmissions.
- Manage contractor engagements and incident reporting.
- Work closely with clinical teams and external providers.
- Ensure excellence in client service delivery, including managing the assessment of client care and goal planning, and the successful onboarding of new clients.
- Manage client escalations and complaints to a high level of resolution.
- Develop exceptional relationships with both existing and new clients and their families.

**About You**:

- Previous experience managing a service area or program within a Health Care, Aged Care, or Community Service organization.
- Experience in managing operational aspects, including coordinating the delivery of multidisciplinary care in the home, with specialist knowledge of various funding streams and/or acute/sub-acute care and discharge planning.
- Certificate IV or Diploma qualification in Community or Aged Care is desirable.
- Strong and proven people leadership experience, with the ability to develop and maintain high-level team performance.
- Experience managing remote direct reports and a dispersed workforce is highly regarded.
- Proven experience in coaching and developing individual and team performance.
- Experience managing a high-volume client caseload, including complex client care needs, service allocation, compliance, and case management.
- Knowledge of Home Care Packages is highly beneficial.
- All Australian Unity employees must be fully vaccinated for COVID-19 with a minimum of 2 doses.

**Why Join Us**:

- Yearly paid Community, NAIDOC, and Wellbeing days.
- Competitive remuneration.
- Fitness Passport - a discounted workplace health and fitness program for eligible employees.
- 14 weeks paid parental leave - equal benefit for both parents.
- Bump to Baby program - a support service connecting you to a team of maternal health experts, midwives, and nurses.
- Flexible work options - including work-from-home days.
- Supported learning and career development, including access to our suite of LinkedIn Learning courses and Australian Unity’s Employee Learning platform.
- Use of shared branch vehicle for client visits and business.
- Access to a range of great staff discounts on Australian Unity Financial Services products, including attractive discounts on Private Health Insurance.

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