Customer Care Officer

4 days ago


Burwood East, Victoria, Australia RSPCA Full time $50,000 - $70,000 per year
  • Combine your passion for animal welfare and excellent customer service
  • Work for Victoria's leading animal welfare charity
  • Permanent Part-time positions available across Burwood East & Pearcedale sites

About RSPCA Victoria

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is 'ending cruelty to all animals'. We are Victoria's best-known and most respected animal welfare organisation.

Our organisation's purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria's values - clarity and accountability, respect and consideration, and expertise and collaboration - set clear expectations for all our staff and volunteers.

About the role

We are seeking motivated and resilient individuals to join our Customer Care team on a part-time basis, working across our Burwood East and Pearcedale sites.

As a Customer Care Officer, you will be the first point of contact for the community and play a vital role in both customer service and animal welfare outcomes. This role involves supporting members of the public with adoptions, surrenders, and reclaiming animals, while also providing education and guidance to help improve animal welfare across the community.

This role will suit someone with experience engaging respectfully with people from all walks of life, including vulnerable community members, and who can manage sensitive or emotionally charged situations with professionalism and care.

Key responsibilities

  • Provide professional and compassionate customer service for animal adoptions, surrenders, reclaims, and general enquiries.
  • Contribute to the smooth intake and adoption process for animals, ensuring compliance with RSPCA Victoria procedures and local government requirements.
  • Educate and support community members to encourage responsible pet ownership and positive animal welfare outcomes.
  • Handle animals safely and confidently, recognising behaviour and health concerns and escalating where required.
  • Accurately complete all required administration and records in a timely manner.

What we're looking for

  • Availability to work a rotating roster including weekends and public holidays, and flexibility to work across both our Burwood East and Pearcedale sites.
  • Ability to thrive in a fast-paced, emotionally challenging environment while maintaining professionalism, empathy and resilience.
  • Strong teamwork skills and the ability to collaborate in a supportive and respectful way.
  • Confidence in engaging with people from diverse backgrounds, including vulnerable members of the community.

Desirable (but not essential)

  • Certificate II in Animal Studies or a related qualification.
  • Previous experience in customer service, community services, or animal welfare, particularly in roles that involved supporting vulnerable people or managing challenging customer interactions.
  • Knowledge of animal handling, behaviour, health, and welfare.

What we can offer you

  • Access to mental health and wellbeing programs, including confidential counselling and workplace support.
  • Generous staff discounts on products and services (including pet food, retail items, and partner brands).
  • Opportunities for learning, development and career growth within RSPCA Victoria.

Recruitment requirements

  • Availability to complete a two-week induction and training program in October 2025.
  • Willingness to undergo a National Police Check.
  • Current tetanus vaccination (or willingness to obtain one).

How to Apply

To learn more about our organisation and this job opportunity, please visit our website at and download the Position Description for more details. If you have any questions, please contact our Recruitment Team via for a confidential discussion.

** Applications close Friday 19th of September and will be actively reviewed as they are received**

RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria's Diversity & Inclusion Policy here.


  • Care Organiser

    7 days ago


    Burwood East, Victoria, Australia Uniting AgeWell Full time $65,000 - $85,000 per year

    About Us:At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania,...


  • Burwood East, Victoria, Australia RSPCA Full time $60,000 - $80,000 per year

    Join one of Victoria's most recognised Animal Welfare OrganisationHelp give animals a second chance by finding them temporary homesPermanent full-time opportunity available to join our Foster Care Network TeamAbout RSPCA VictoriaRSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is 'ending cruelty to all animals'....

  • Education Officer

    2 days ago


    Burwood East, Victoria, Australia RSPCA Full time $60,000 - $80,000 per year

    Join one of Victoria's most recognised Animal Welfare OrganisationPerfect if you have a background in Animal Handling and EducationCasual position based at Burwood EastAbout RSPCA VictoriaRSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is 'ending cruelty to all animals'. We are Victoria's best-known and most...

  • Maintenance Officer

    2 days ago


    Malvern East, Victoria, Australia Regis Aged Care Full time $60,000 - $80,000 per year

    Description and requirementsReal impact you can feel good aboutThere's something special about what we do at Regis. Our hearts and minds approach is at the core of who we are. We know that real care isn't only about meeting needs, it's about truly knowing the people we look after. Real impact isn't measured by numbers, it's felt. And making a meaningful...


  • Burwood East, Victoria, Australia EMERGENCY SERVICES TELECOMMUNICATIONS AUTHORITY Full time $90,000 - $120,000 per year

    Job Function: Corporate ServicesDate Posted: 26 Aug 2025Job Requisition ID: 2332Exciting opportunity to join the Strategy, Policy and Planning team at Triple Zero VictoriaUse your expertise to support the organisation's approach to continuous improvementFull-time ongoing role based at Burwood EastAbout Triple Zero VictoriaTriple Zero Victoria (TZV) provides...


  • Ringwood East, Victoria, Australia Regis Aged Care Full time $60,000 - $80,000 per year

    General informationPosition number Posted date08-Sep-2025Closed date07-Oct-2025DivisionResidential Aged CareBusiness unitSouthern OperationsOffice locationRingwoodDescription and requirementsPermanent Part-time and Full-time Positions availableLocated at our beautiful home on 294 Maroondah Hwy, Ringwood VIC 3134Real impact you can feel good aboutThere's...


  • Ringwood East, Victoria, Australia FPA Australia Full time $50,000 - $70,000 per year

    ABOUT FIRE PROTECTION ASSOCIATION AUSTRALIAFire Protection Association Australia (FPA Australia) is the national peak body for fire safety that provides information, services, and education to the fire protection industry and the community it serves.Our vision is a safer community where loss of life, injury and damage to property and the environment are...

  • Village Host

    4 days ago


    Burwood East, Victoria, Australia Ryman Healthcare Full time $45,000 - $60,000 per year

    About the Role We have an exciting opportunity to join our supportive team as a Village Host. This is a part time position working Thursday, Friday and Saturday, In this role you'll work as a Food & Beverage attendant and work within our village Centre bar. Our village center is a hive of activity and is the place to be during our resident happy hours. You...

  • Veterinary Nurse

    2 weeks ago


    Burwood East, Victoria, Australia RSPCA Full time $60,000 - $80,000 per year

    Do you have a passion for patient advocacy?Engage in exciting organisation wide learning and development opportunitiesPermanent Fulltime based at Burwood EastIt's time to think about joining the team at RSPCA VictoriaAbout UsRSPCA Victoria is a non-government, community-based charity that works to prevent cruelty to animals by actively promoting their care...


  • Brunswick East, Victoria, Australia Charles Parsons Full time $45,000 - $60,000 per year

    Customer Service/Sales Support OfficerImmediate Start AvailableKS TextilesEast Brunswick- VICAbout UsAt KST, we've been delivering quality textiles with exceptional customer service since 1989. Proudly servicing the Australian and New Zealand markets — including the newly acquired managing of Charles Parsons Upholstery Division — we continue to thrive...