Client Experience Manager

2 weeks ago

Ashmore, Australia Home Instead Full time

**We are a leading global brand**

Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.

In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.

**About the role**:
Home Instead Gold Coast & Northern Rivers is seeking a dynamic & experienced Client Experience Manager to join the team based in Ashmore.

This role will be responsible for managing the client experience team to ensure the business achieves required outcomes and growth. The Client Experience Manager will also be responsible for ensuring quality standards and compliance are throughout the business while developing and implanting strategies for efficiency of care.

**Why Join Us?**
- Birthday Day Off
- Dynamic team environment
- Exciting Social Events
- A rewarding career where you can make a positive difference in the lives of seniors and their families.

**Responsibilities**:

- Ensure compliance with Home Care Standards for all client care plans, reviews, and ongoing care.
- Manage the Client Experience Team to ensure client care services are of a consistently high standard.
- Maintain documentation for external parties such as the Aged Care Quality and Safety Commission
- Identify opportunities to enhance the effectiveness and efficiency of the care services

**Qualifications & experience**
- Care Management experience within aged care
- Knowledge and experience of community-based care and support services
- Previous experience leading & managing a team
- Experience in identifying, coordinating, and managing care services for home care clients (aged or disability)
- Understanding of Aged Care and Disability related legislation and regulations for home care services
- Highly efficient and organised with proven time management skills
- Able to lead, positively motivate and facilitate the professional development of client care performance team within the Home Instead Inner East office.

Australian work rights

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

  • Client Services Coordinator

    2 weeks ago

    Ashmore, Australia Dovida Full time $60,000 - $80,000 per year

    At Dovida Gold Coast and Northern Rivers we thrive on creating a positive experience for our clients and employees. Join us and foster a supportive team culture, as we shape a better future for care.About this opportunityAre you highly organized, people-focused, and ready to make a real impact? We're looking for a dedicated Client Services Coordinator to...

  • Client Services Team Lead

    1 week ago

    Ashmore, Australia Dovida Full time

    **About Us** Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings. At Dovida, our mission is to support, empower, and uplift individuals...

  • Client Services Team Lead

    7 days ago

    Ashmore, Australia Dovida Full time

    **About Us** Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings. At Dovida, our mission is to support, empower, and uplift individuals...

  • Client Care Coordinator

    4 days ago

    Ashmore, Australia Home Instead Full time

    **We are a leading global brand** Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population....

  • Client Care Coordinator

    1 week ago

    Ashmore, Australia Home Instead Full time

    At **Home Instead** we are committed to providing the highest quality relationship-based care, enhancing the lives of ageing adults and their families whilst enabling them to remain independent in their own home for longer. Our Coordination Team is looking for a new team member. This is a role where no two days are the same and sometimes, priorities will...

  • Care Manager

    5 days ago

    Ashmore, Australia Home Instead Full time

    **We are a leading global brand** Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. Our services include assistance with personal care, light household duties, meal preparation, medication reminders, transport to appointments, shopping and social outings. We take personal responsibility for providing the...

  • Equipment Hire Manager

    4 days ago

    Ashmore, Australia Exhaust Hygiene Services Pty Ltd trading as Efficient Hygiene Services (EHS) Full time

    Our client - **Exhaust Hygiene Services Pty Ltd trading as Efficient Hygiene Services (EHS)**is a leading HVAC hygiene and remediation solutions provider dedicated to improving indoor air quality in commercial and industrial environments. Specializing in air conditioner cleaning, ductwork remediation, mould remediation, and indoor air quality testing, EHS...

  • Case Manager

    4 days ago

    Ashmore, Australia Employment Plus AU Full time

    Number of Positions Available: 1 - Start your career with The Salvation Army today! - We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. - ABOUT US - The Salvation Army is one of Australia’s...

  • Home Care Service Manager

    4 days ago

    Ashmore, Australia Churches of Christ Full time

    **Churches of Christ, Home Care, Gold Coast, Ashmore** **Home care Service Manager** **Permanent, Full-time Opportunity** **Imagine a career with Churches of Christ** Our values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow your career. We also offer: -...

  • Equipment Hire Manager

    1 week ago

    Ashmore, Australia Exhaust Hygiene Services Pty Ltd trading as Efficient Hygiene Services (EHS) Full time

    Our client, **Exhaust Hygiene Services Pty Ltd**, trading as **Efficient Hygiene Services (EHS)**, is a specialist provider of HVAC hygiene and remediation solutions, focused on enhancing indoor air quality in commercial and industrial settings. With expertise in air conditioning cleaning, ductwork and mould remediation, EHS operates across Queensland and...