Client Experience Manager

2 days ago

Kew East, Australia Home Instead Full time

**We are a leading global brand**

Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.

In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.

**About the role**:
Home Instead Gold Coast & Northern Rivers is seeking a dynamic & experienced Client Experience Manager to join the team based in Ashmore.

This role will be responsible for managing the client experience team to ensure the business achieves required outcomes and growth. The Client Experience Manager will also be responsible for ensuring quality standards and compliance are throughout the business while developing and implanting strategies for efficiency of care.

**Why Join Us?**
- Birthday Day Off
- Dynamic team environment
- Exciting Social Events
- A rewarding career where you can make a positive difference in the lives of seniors and their families.

**Responsibilities**:

- Ensure compliance with Home Care Standards for all client care plans, reviews, and ongoing care.
- Manage the Client Experience Team to ensure client care services are of a consistently high standard.
- Maintain documentation for external parties such as the Aged Care Quality and Safety Commission
- Identify opportunities to enhance the effectiveness and efficiency of the care services

**Qualifications & experience**
- Care Management experience within aged care
- Knowledge and experience of community-based care and support services
- Previous experience leading & managing a team
- Experience in identifying, coordinating, and managing care services for home care clients (aged or disability)
- Understanding of Aged Care and Disability related legislation and regulations for home care services
- Highly efficient and organised with proven time management skills
- Able to lead, positively motivate and facilitate the professional development of client care performance team within the Home Instead Inner East office.

Australian work rights

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

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